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IT Systems Support Advisor

4 months ago

Stone, Staffordshire, United Kingdom Logic Resourcing Full time

You're great with customers and you have a passion for digital technology and IT – You're looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills.


You're looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment.

We are looking for an IT Systems Support Advisor to become a valuable part of our client's close-knit team.

This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions.

The role offers:
Salary - £24,000
Hybrid working (3 days office / 2 days at home following probation)
Annual Bonus
25 Days Holiday + Bank Holidays

The chance to work for a family owned business, with a company culture built on it's values promoting trust and a great team ethic.

As the IT Systems Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise.

Key Responsibilities:

System Management:
Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes.

Client Communication:
Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements.

Issue Resolution and Training:
Address client concerns, provide necessary training, and resolve any system-related issues efficiently.

Collaborative Reporting:

Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes.


What you'll get:
Salary– £24,000
Annual Bonus
25 Days Holiday + Bank Holidays
Hybrid Working
Eye care vouchers
Social events throughout the year
Company Sick Pay Scheme
Workplace Mental Health Initiative


This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming.