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Riverside Hotel
2 weeks ago
About us
Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.What is the job?
Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty.
As a receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience You may at times assist other departments to ensure an excellent service is provided to our guests.
Pay:
Up to £11.25 per hour, depending on age
Hours
32 hours per week
What we offer:
- Discounted hotel rates at six thousand hotels worldwide
- Health Care Cash Plan
- Increased annual leave with service
- Recruit a Friend Scheme
- Employee of the Month Award
- Staff meals while on duty
- Discounted rate at BodyScape Health Club based at Crowne Plaza
Andras Academy
- Training & Development Programmes & progression opportunities within the Andras Hotels Group
- Hotel Incentive scheme.
About The Role
Your day to day
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings, upselling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out take IDs, hand out room keys, and control
- Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other adhoc duties when your colleagues need your help.
How do I deliver this?
"Heartist Transforming"
:
- Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
- Make guests feel welcome**- Make guests feel
heart-warmed:
- Make guests feel
incredible: - Make guests feel like they
belong.
Required Criteria
- 6 months reception experience in a hospitality setting
- Communication skills guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
- Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.
Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Company Benefits
What we offer
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to
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