Legal consultant

2 weeks ago

Glasgow, Glasgow City, United Kingdom Barclays Full time
Legal Counsel - Customer Team Member

As a Barclays Legal Counsel - Customer Team Member, you will work within the Customer & Digital, COO (Care) Legal team, which provides legal assistance for our Customer & Digital business, our Everyday Customer Care and Complex Customer Care operations.

A key purpose of this role is to lead legal and strategic support for our Customer strategies:
specifically, processes and strategies for servicing customers with more complex needs.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.

We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.

We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours).

Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


Providing accurate technical and pragmatic legal advice, with an ability to work collaboratively, taking account of established external and internal legal and regulatory interpretation

  • Identifying changes to laws, rules and regulations or developments in their interpretation (such as case law)
  • Balancing the need for swift resolution of complaints and remediation projects with the requirement that best practice and a thorough consideration of all issues have been completed
  • Adhering to risk and control policies including communicating, advising on and escalating legal and regulatory risks, and assisting with recommending and implementing solutions
  • Building sustainable relationships with the Remediation, Complaints and Customer teams in order to ensure the best outcomes for both BUK and its Customers
  • Helping to lead effective cost management and efficient relationships with external advisers
  • Providing thought-leadership in relation to emerging industry and regulatory issues, consultation papers and thematic reviews
  • Ensuring effective outcomes through working closely with other Legal teams, including product facing teams and with Litigation, as well as Compliance and Operational Risk
Solicitor, barrister or legal executive qualified in the UK or equivalent commonwealth jurisdiction

  • Either private practice or in-house experience within financial services
  • Excellent communication, influencing and negotiation skills with ability to provide practical and accessible legal advice
  • Willingness to take ownership of issues and projects and see them through to a successful conclusion
Skills that will help you in the role:

  • Expertise in the regulatory dispute resolution framework, including exposure to the Financial Ombudsman Service
  • Expertise in law and regulation applicable to the provision of retail financial services (for example, Consumer Rights Act and other general consumer protection laws)
  • Experience of working in or with a financial services organisation
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration.

Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists.

A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

#LI-Hybrid
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