Head of Sets Service Readiness and

1 week ago


Knutsford, Cheshire East, United Kingdom Barclays Full time

Head of SETS Service Readiness and Acceptance

Knutsford


As a Barclays Head of SETS Service Readiness and Acceptance, you will be responsible for leading a team in ensuring successful service design, readiness and transition of CSO strategic projects and initiatives into production to the requisite quality, service levels and in accordance with all Security, Technology and Resilience Policies and Standards.

You will manage the transition for 18 projects with upwards of an additional 12+ in the pipeline for 2023 which are delivering or replacing critical security platforms and controls for the Bank.


Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.


Working Flexibly

What will you be doing?:

  • Defining and maintaining the Service Readiness and Acceptance Framework and Critieria, ensuring it is fit for purpose and evolves within changing business priorities
  • Leading the transition of the Security Services from Strategic Change Initiatives to BAU ensuring resources, funding, and transition to live meets Programme plans
  • Ensuring Project deliverables and outcomes include effective end to end security processes for Security Technology Services to be transitioned through CSO functions
  • Chairing Service Transition Review Sessions with SETS Leadership Team to escalate concerns and delivery risks
  • Taking responsibility for line management of SETS Service Readiness and Acceptance Leads
  • Guaranteeing SLA definitions, calculations and tolerances are aligned, understood and agreed across the BU, Functions, and Legal Entities for new Security Technology Services
  • Educating CSO Programme and Project Management Community ensuring they are familiar with the Service Readiness and Acceptance Framework and Criteria
  • Providing project health status updates and effectively communicating these to key stakeholders

What we're looking for:

  • Experience in a senior role within a project or ITIL Service management area transitioning project outcomes and technology services into live production
  • Knowledge and understanding of the integration between various ITIL Service management disciplines & essentials for projects successfully transitioning to operations
  • Awareness of a broad range of skills including software, systems and enterprise architecture, ITIL service management, Agile & DevOps
  • Working experience of collaborating with peers, project teams and service leads for adoption of improvements and enhancements to Services

Skills that will help you in the role:

  • Ability to empathise, prioritise and deal effectively with conflict and to provide a solid customer service focus
  • Capability to develop and maintain productive internal and external relationships, partnerships and networks
  • Capacity to deliver operational effectiveness and performance while suitable managing tradeoffs
  • Aptitude to work autonomously and under limited direction

Where will you be working?
You will be based in Radbroke, Knutsford.

The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations.

The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play.

We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

LI-Hybrid
LI-CM4
  • Head of Facilities

    1 week ago


    Knutsford, Cheshire East, United Kingdom Cottons Hotel & Spa Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We're looking for an experienced Head of Facilities You'll be joining our Senior Leadership Team and will oversee multiple departments, all hotel facilities plus the grounds. Your day to day; As Head of Facilities, you will be in charge of multiple...


  • Knutsford, Cheshire East, United Kingdom The Mere Full time

    We have an opportunity for a Golf Services Assistant **to work 30 hours per week with our friendly Golf Services team, in Knutsford.The Mere Golf Resort & Spa is a destination for business and pleasure set in the heart of the Cheshire countryside. Currently undergoing a multi- million pound refurbishment, the resort will be relaunched as Fairmont Cheshire ...

  • Head Caretaker

    1 week ago


    Knutsford, Cheshire East, United Kingdom Knutsford Academy Full time

    We are looking for a reliable, hardworking and enthusiastic Head Caretaker to join our existing site team. The Head Caretaker plays a vital role at our school, being responsible for the maintenance and security of the building. You will have skills and experience to ensure the undertaking of minor repairs and general maintenance tasks to ensure that the...

  • Head Caretaker

    1 month ago


    Knutsford, Cheshire East, United Kingdom Knutsford Academy Full time

    We are looking for a reliable, hardworking and enthusiastic Head Caretaker to join our existing site team. The Head Caretaker plays a vital role at our school, being responsible for the maintenance and security of the building. You will have skills and experience to ensure the undertaking of minor repairs and general maintenance tasks to ensure that the...

  • Head Caretaker

    4 weeks ago


    Knutsford, Cheshire East, United Kingdom Knutsford Academy Full time

    We are looking for a reliable, hardworking and enthusiastic Head Caretaker to join our existing site team. The Head Caretaker plays a vital role at our school, being responsible for the maintenance and security of the building. You will have skills and experience to ensure the undertaking of minor repairs and general maintenance tasks to ensure that the...

  • Customer Service

    1 week ago


    Knutsford, Cheshire East, United Kingdom Hammond of Knutsford plc Full time

    An exciting opportunity for a Customer Service & Administrative Assistant to join our growing but long standing family business based in Knutsford, in anticipation for continued growth in 2023 and beyond. Hammonds of Knutsford is a wine and spirit merchant which was founded in 1960. We are proud to remain an independent family business that offers...

  • Teacher - Head of Law

    2 months ago


    Knutsford, Cheshire East, United Kingdom Knutsford Academy Full time

    Knutsford Academy are looking to recruit a Head of Law to work within our dynamic and highly successful Social Sciences faculty. You'll be joining a growing faculty that is constantly looking to evolve and to offer a broad range of exciting courses. The faculty currently comprises of the following subjects: Psychology, Sociology, Criminology, Health & Social...


  • Knutsford, Cheshire East, United Kingdom ISS Facility Services Full time

    Are you outgoing, friendly and can confidently build rapport with customers and colleagues? As a Food Host with ISS UK you will be an ambassador for ISS and our clients. You will be at the forefront of creating an exceptional experience. Your role is a big responsibility, we seek unique individuals to lead the way in understand every aspect of the user...


  • Knutsford, Cheshire East, United Kingdom Barclays Full time

    Customer Service Foundation Apprenticeship 2023Annual Salary: £21,220 + benefitsOur Foundation Apprenticeships are a rare blend of opportunity: meaningful work, professional development, a good salary, and investment in your potential - all within a globally-respected financial organisation. Whatever your experience, whatever your age, it's a firm...


  • Knutsford, Cheshire East, United Kingdom Barclays UK Full time

    Head of Solution ArchitectureLocation: KnutsfordWhat will you be doingYou will be the Lead Architect within a business area that has true customer and colleague impacts. You will build and lead a practice driving multi year solutions to drive digitisation of the Life Moments journeys.You will create an architectural vision in keeping with the business...

  • Head Housekeeper

    1 week ago


    Knutsford, Cheshire East, United Kingdom Mere Court Hotel & Conference Centre Full time

    Mere Court Hotel & Conference Centre, KnutsfordHead HousekeeperSalary: £22,000 plus overtime*Experience in a previous role as a Deputy in Housekeeping ideally gained in hotels will assist you in securing this position. Your demonstrable knowledge of rostering and scheduling, along with experience in staff management is essential to your success. Must be...

  • Principal Enginner

    2 weeks ago


    Knutsford, Cheshire East, United Kingdom Barclays UK Full time

    Role Title: BUK Principal Engineer - Digital Our core role is to enable the delivery of a world-class Technology landscape underpinned by strong controls and a commercial mind-set. The BUK Digital Organisation exists to ensure that Barclays Retail Customers experence the best digital banking, delivered with the right fit-for-purpose technology, engineered...


  • Knutsford, Cheshire East, United Kingdom The Mere Full time

    We have an opportunity for a Golf Services Assistant to join our friendly Golf Services team, in Knutsford. You will receive a competitive salary per annum depending on experience.The Mere Golf Resort & Spa is a destination for business and pleasure set in the heart of the Cheshire countryside. Currently undergoing a multi- million pound refurbishment, the...

  • Service Desk Analyst

    2 weeks ago


    Knutsford, Cheshire East, United Kingdom Senitor Associates Full time

    Our client has an urgent requirement for a Service Desk Analyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful Service Desk Analyst will need to have:2-4 years of experience in a Service Desk / Support role.Extensive experience with Office 365 and creating new users.Experience with Azure and enrolling InTune...

  • Design Consultant

    1 week ago


    Knutsford, Cheshire East, United Kingdom Sofas and Stuff Full time

    Sofas & Stuff is a fast-growing, independent furniture retailer. Our Head Office is based in the beautiful West Sussex countryside in a converted dairy, and we have a network of 23 showrooms nationwide.We are delighted to offer a one year fixed-term maternity cover position for a highly motivated, friendly, and enthusiastic individual to work 5 days per...


  • Knutsford, Cheshire East, United Kingdom Glory Global Solutions Full time

    Do you thrive in a vibrant, fast-paced environment? Are you a problem-solving champion who loves helping others? Do you seek a role that lets you shine through excellence in customer service? If so, keep reading We are currently seeking a dynamic Customer Service Centre Agent to join our bustling team in the charming town of Knutsford. As a Customer Service...

  • Catering Staff

    1 week ago


    Knutsford, Cheshire East, United Kingdom Fork and Field Catering Full time

    Fork and Field Catering is a catering company based in the heart of Cheshire. Hosting over 250 weddings and events per year, we are always pushing to achieve the highest standards of food, drink and service. We are now looking to expand our Catering team at our Knutsford sites.As a Catering Staff member, your responsibilities will include, but are not...

  • Service Designer

    1 week ago


    Knutsford, Cheshire East, United Kingdom Barclays Bank UK PLC Full time

    Service DesignerKnutsfordAs a Barclays Service Designer, you will be responsible for designing the end-to-end journey of a service. This helps a user complete their goal and Barclays to deliver a business goal. In this role, the work may involve the creation of, or change to, transactions, products and content across both digital and offline channels...

  • Service Designer

    1 week ago


    Knutsford, Cheshire East, United Kingdom Barclays Full time

    Service Designer Knutsford As a Barclays Service Designer, you will be responsible for designing the end-to-end journey of a service. This helps a user complete their goal and Barclays to deliver a business goal. In this role, the work may involve the creation of, or change to, transactions, products and content across both digital and offline channels...

  • Principal Engineer

    2 weeks ago


    Knutsford, Cheshire East, United Kingdom Barclays UK Full time

    Role Title: BUK Principal Engineer - DigitalLocation: Radbroke What will you be doingOur core role is to enable the delivery of a world-class Technology landscape underpinned by strong controls and a commercial mind-set. The BUK Digital Organisation exists to ensure that Barclays Retail Customers experence the best digital banking, delivered with the right...