Diagnostic Surveyor
7 days ago
MANAGES/
SUPERVISES:
NA INTRODUCTION
The Diagnostic Surveyor will be responsible for visiting customers in their home and identifying defects which are the Councils responsibility to repair.They will be required to undertake training.PRIMARY JOB FUNCTION To deal with repair issue cases referred to them, diagnose the cause and arrange for works to be carried out. This will include the assessment of condensation cases and drafting reports for presentation tom the High Value Repair Panel.
DUTIES AND RESPONSIBILITIES
1.
Service Provision:
- Carry out building inspections as necessary to diagnose the cause of building defects, raise work orders using National Housing Federation Schedule of Rates or specifications as appropriate.
- To prepare reports relating to condensation in compliance with the LBI Condensation Protocol.
- To assist in the preparation of reports for senior managers, including those of a policy or strategic nature.
- To produce professional technical reports and present them to the High Value Repair Panel.
- To manage subsidence and structural failure cases in association with specialist external consultants.
- To assess alteration requests from tenants and leaseholders and complete paperwork in compliance with the process.
- To manage fire, flood or collision Insurance cases.
- To assist the Legal Disrepair and Diagnostics Manager in the development of policies and procedures relating tom the Repairs Service.
- Undertake Quality Assurance checks on works in progress or completed.
- Have a good working knowledge of relevant legislation, Building Regulations and Codes of Practice.
- As and when required, attend meetings, including those held out of normal working hours.
- Understand the repair responsibilities of the Council in relation to Tenants and Leaseholders, including Leaseholder consultation requirements.
- Provide a prompt, courteous and helpful response when dealing with queries from customers, their representatives, other agencies and internal colleagues.
- Monitor and oversee works on site. Agree variation requests and manage payment system.
EDUCATION and EXPERIENCE
HND/C Building with demonstrable post qualification experience of BSc Building and 2 years post qualification experience: Or
- Proven experience in Demonstrable Building surveying experience
- Proven supervisory experience
KNOWLEDGE, SKILLS and ABILITY
Ability to carry out surveys and diagnose defects in all types of Council owned properties
Ability to write and prepare specifications for repairs and maintenance work and major repairs and planned maintenance contracts.
Ability to prepare Bills of Quantity
Ability to prepare work programmes, estimates, value work in progress and issue variations.
Ability to prepare and certify interim and final payments to contractors.
Ability to administer contracts and supervise work in progress.
Ability to communicate effectively by telephone, in writing and face to face in small and large meetings.
To include report writing to validate information for High Value Repair Panel, speaking at and chairing meetings, and writing client care letters followingcomplaint investigation.
Ability to attend Council meetings and present technical reports as necessary, taking into account and adapting to the level of technical understanding of target audiences.
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