![Royal London Group](https://media.trabajo.org/img/noimg.jpg)
Experience Designer
2 weeks ago
Job Title:
Experience Designer
Contract Type:
Permanent
Location:
Edinburgh
Working style:
Hybrid 50% home/office based
Closing date: 8th May 2024
Royal London is seeking a highly skilled Experience Designer to join our team.
In this role, you will be responsible for designing and creating innovative service experiences for our customers, advisers, and employers.
You will work with cross-functional teams to identify opportunities for improvement and assist in the development of strategic solutions that deliver exceptional experiences.
This role aligns with our values of strengthening the mutual choice for customers.About the role:
Lead the design and optimization of end-to-end customer journeys to ensure a seamless customer experience
Document and present the service design process and outcomes, providing recommendations and guidelines for implementation and scaling
Facilitate co-creation workshops and discovery sessions with users, customers, and stakeholders to generate ideas and concepts for service improvement or innovation
Conduct user research and stakeholder interviews to understand the current state of a service, pain points, opportunities, and goals
Create personas, journey maps, service blueprints, and other artifacts to synthesize and communicate research insights and findings
Develop low-fidelity and high-fidelity prototypes of service components, such as touchpoints, interactions, processes, and systems
Plan and conduct user testing and feedback sessions to validate and iterate on prototypes and measure the impact of service changes
About you:
Minimum of 3 years of experience in service design or related roles
Experience of blueprints and customer journey mapping
Proficiency in design thinking and human-centred design methodologies
Strong portfolio showcasing your service design work and its impact on the customer experience
Excellent communication and presentation skills, with the ability to effectively communicate design concepts and insights to stakeholders at all levels of the organization
Strong analytical skills, with the ability to use data and metrics to inform design decisions
Experience using design, prototyping, and research tools
Prior experience in a corporate or agency environment is preferred
About Royal London
We are the UK's largest mutual life, pensions, and investment company, offering protection, long-term savings and asset management products and services.
We have always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging.
We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London.
Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.
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