Charity Shop Retail Assistant

4 weeks ago

Bangor, United Kingdom Assisi Animal Sanctuary Full time

Purpose of the role:


Under the supervision and guidance of the Shop Manager, the post holder will ensure the effective day-to-day running of the shop by carrying out agreed procedures and routines which promote the development of shop profitability while at all times supporting the core values of the charity.


A dynamic individual with excellent communication skills is required, with a passion for the cause: the role is ultimately contributing to Animal Welfare in Northern Ireland and ensuring an excellent service is provided to all stakeholders of the organisation.


Key Responsibilities:

  • Ensures maximum stock availability through effective control of collections generating and sourcing high quality stock, monitoring stock flow into the shop and achieving the optimum price point for all stock items
  • Actively promotes Gift Aid in order to maximise contributions from donations.
  • In conjunction with the shop manager, present and maintain the highest standard of shop merchandising and visual layout
  • Assists with training volunteers in areas related to business needs to help realise their full sales potential and contribution to the shop performance
  • Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures
  • Ensure all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, customers and company assets, maintaining legal compliance at all times
  • Plan and organise daily work load throughout the shop in a way that ensures efficient customer service and a profitable operation
  • You will support in driving shop performance and will also be responsible for the shop operations in the absence of the Management team.
  • Ensure all company policies, shop standards and operating procedures are maintained and followed through in a consistent manner
  • Actively participates in two way communication sharing and exchanging relevant and appropriate information with the shop manager

Person specification
In order to meet the full requirements of the post, applicants must hold the qualifications specified, have experience in and/or be able to demonstrate competence in the following areas:

Essential Criteria

  • Five GCSE's at grade C or higher, including English and Maths (or equivalent)
  • Exceptional people skills ability to make the store a place that people want to visit
  • Previous key holder responsibilities
  • Minimum three years cash handling experience
  • Good communication skills ability to communicate well with customers, volunteers, managers and Trustees
  • Ability to use initiative and take responsibility, prioritise work accordingly through excellent time management, planning and organising skills
  • Excellent numeracy and literacy skills and an excellent telephone manner
  • Proficient in the use of MS Office products with experience and knowledge of Excel, Word & Outlook
  • Experience of working in a customer service environment and delivering a high level of excellent customer service
  • Enthusiastic, selfmotivated and committed to working to a high standard
  • Passionate and committed to the aims and charitable objectives of Assisi Animal Sanctuary
  • Flexible and adaptable approach to work and ability to remain calm and work under pressure

Desirable Criteria

  • Experience of working in a charity shop
  • Working alongside a team of volunteers
  • An understanding of the culture within charity shops
This role profile is not exhaustive and can be amended at any time to suit the changing needs of the Stores

Job Types:
Part-time, Permanent

Part-time hours: 28 per week

Salary:
£10.10 per hour

Schedule:

  • 8 hour shift

Experience:

- customer service: 3 years (required)

Work Location:
One location

Application deadline: 24/03/2023

Reference ID:
RA/BGR/ARD2023

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