Geriatric Virtual Ward Co-ordinator- Band 4

1 week ago


Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

Come and work for a completely new and exciting integrated team aimed at driving and transforming the current healthcare delivery system by embedding the use of digital technology and remote patient monitoring systems to release pressure from acute hospital and improve patient outcome.


The team is a part of an integrated system between BHRUT & NELFT, both known for their work in the field of diversity and inclusivity.

This service will be the first of its kind bringing integration between the Acute and Community providers in the London boroughs of Barking & Dagenham, Havering, Redbridge and Waltham Forest.


  • Responsible for the overall safe and smooth delivery of the Frailty Virtual Ward at the operational level.
  • To work with clinical colleagues within the MDT to identify patients who are elderly, frail or who have long term health needs that would be suitable for enrolment in the virtual ward.
  • To support the transfer of patients on to the virtual ward
  • To undertake virtual welfare checks for patients on the virtual ward
  • To coordinate care plans, making sure actions are completed by health care professionals
  • To coordinate, attend and provide administrative support for MDT meetings. To disseminate information from these meetings to others as necessary
  • To coordinate visits or arrange appointments for patients on the caseload


Review data available within the service to report, monitor and trac performance and to satisfy reporting requirements within the designated areas of responsibility.


To be responsible for a high-quality customer service function in supporting the initial prioritisation of contacts, subsequent feedback and on-going liaison with referrers and relevant others.

Ensure accurate and up-to-date patient details are maintained on patient information systems in line with Trust Information Governance policy.

Maintain health records and patient files in line with Trust Health Records Policy.

We provide care for the residents of three diverse London boroughs.

Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups.

We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.


Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford.

We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.

We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.


We're pleased to be leading the way in reducing the time our patients wait to get the treatment they need.

The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme ; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen's and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.


We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital.

We're also part of the North East London Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

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