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Junior Product Technologist

3 months ago

London, Greater London, United Kingdom Loaf Full time

Posted:
29 August 2023

Closing date:
29 September 2023

Job-type:
Full Time

Location:
Hybrid W10 6JG

As Junior Product Technologist you will provide day-to-day support to the Quality team to help them manage the critical activities required in support of the development of Loaf products. Managing the ad hoc reporting and data collation to ensure the relevant information is available for use by the Quality team in pursuit of product compliance, development & improvement.

:

Some of what the job involves

:

  • Tracking & chasing in test reports, and certifications, collating & reporting back to the Lead Technologist where required.
  • Maintaining accurate and relevant data, to deliver safe, legal and the best quality products, escalating issues that impact the product development & approval process.
  • Coordinating the process for inbound QC and returning items inspections at the warehouses and Wincanton distribution centres.
  • Coordinating the process & paper trail to support the resolution of complaints and issues.
  • Uses return reporting and insight to highlight product issues and carries out deep dive analysis to understand root causes to support the Lead Technologists.
  • Surveillance & due diligence testing managing any product testing & admin, and where required collating outcomes into a report.
  • Requesting testing quotes and testing from test labs and keeping track of any budget spend.
  • Keeping internal technical information & documentation up to date.
  • Supporting the Lead Technologists & Product Development Team in product sign off sessions. Preparing samples, running supplier & product information, recording & documenting product comments and sharing information & feedback with suppliers where appropriate.
  • Supporting the CX team by providing information to resolve customer complaints & queries and escalating any serious issues.
  • Checking and approving labelling, assembly instructions and care guides where appropriate.
  • Providing ad hoc support to the wider Product function where required.

To set you up for success, we're looking for the following

:

  • Obsessed with beautiful homewares and fabric and enthuses others about great quality products (with fantastic specifications)
  • Experience in a fastpaced environment where delivery of tasks on time is critical to success
  • A high level of computer literacy is required and the ability to learn and implement new systems and processes
  • Able to analyse and extract meaningful insight and conclusions from data.
  • Ability to work independently managing time effectively and delivering to deadlines
  • Excellent organisation skills and ability to work to a high level of accuracy
  • Comfortable communicating with a wide range of stakeholders, both internally and externally

Some of our benefits

:

  • We offer 33 days holiday, inclusive of Bank Holidays increasing by 1 day for every year of service (max 36)
  • Staff discount 45%
  • Friends and Family discount 15%, up to £5,000 retail value
  • EAP programme through The Retail Trust
  • Cycle to Work scheme
  • Medicash healthcare cash plan
  • Death in Service 4x annual salary
  • Westfield discount card
  • 15% off Bloom and Wild
  • Half day Xmas shopping day
  • Refer a Loafer

What's it like working at Loaf?

:

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.

The customer is at the heart of all that we do, striving for better, more efficient ways to make that work.

At Loaf, we're working really hard to be inclusive.

No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.