![CLEGG GIFFORD](https://media.trabajo.org/img/noimg.jpg)
Senior Broker
1 week ago
Purpose
Key Responsibilities
- Working in accordance with procedures, standards & guidelines set:
- Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client's demands and needs.
- Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
- Calculate New Business premiums in accordance with the specific carrier's risk appetite and guidelines or consult with insurers for all nondelegated authority business.
- Ensure that telephone calls are answered & dealt with promptly & efficiently.
- Maintain thorough and accurate records of all customer interactions.
- Handle complaints in line with the current process
- Required to be a referral point within the Branch for Trainees.
- Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Product and Technical Knowledge
- Required to understand the legal principles of insurance and insurance contracts including Clegg Gifford's obligations to insurers.
- Required to understand technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.
Skills and Competencies
- Competent in word, excel, outlook and internet
- Excellent communication skills: written and oral
- Ability to work alone and as part of a team
- Positive cando attitude
- Strong team ethic
- Ability to manage time effectively and work under pressure
- Good personal organisation skills
- Good timekeeping and presentation of self and work
- Strong negotiation and people skills
- Articulate & Numerate
- Work with a high degree of accuracy in all tasks
- Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)
Experience
- Must have 3 years minimum experience working within a broking or underwriting environment
Qualifications
- Educated to GCSE level an advantage
- Cert CII qualification an advantage
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Referral programme
Schedule:
- Monday to Friday
Work Location:
One location
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