Complaints Manager

2 weeks ago


Bolton, Bolton, United Kingdom Page Personnel Secretarial & Business Support Full time
An exciting opportunity has arisen for a Complaints Manager to join a market leading business, based in Bolton. The successful Complaints Manager will lead the QA Team, ensuring delivery of service and driving compliance standards.

Client Details
Our client, based in Bolton, is a market leading service provider. They are looking for a Complaints Manager to drive standards across the business.

Description

Duties of the Complaints Manager are:

  • lead and develop the team
  • Drive compliance standards, managing outstanding complaints
  • Act as a point of escalation
  • Set and monitor commercially focussed KPIs
  • Work with suppliers to overcome compliance issues
  • Take ownership of complain SLAs
  • Drive complaint handling standards
  • Provide regular MI to key stakeholders

Profile

The successful Complaints Manager will be/have:

  • experience managing a complaints and compliance team within a regulated industry
  • Compliance checking
  • Strong communication with internal and external stakeholders
  • Experience leading a high performing team
  • Experience using microsoft programmes to manage data

Job Offer
Salary on offer £32k - £35k

35 hours per week - Monday - Friday

3 days in the office
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