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Breakdown Controller
3 months ago
Type:
Permanent, Full-time
Working hours:
Mon - Fri, 8am - 5pm.
Job Function:
To ensure the smooth, efficient and cost-effective running of the breakdown / technical function.
Reporting to:
Service Desk Manager
Liaising with:
Depot Managers, Field Service Engineers, Customers, 3rd Party Garages etc
Responsibilities:
- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support for all equipment.
- Communicating with customers and giving regular progress updates on vehicle repair status.
- Logging and creation of jobs on Syrinx.
- Allocation of unit/light breakdowns to Field Service Engineers.
- Efficiently scheduling routine servicing by Field Service Engineers.
- Ensure vehicle downtime is kept to an absolute minimum.
- Processing manual job sheets.
- Ensure all records are maintained on Syrinx.
- Produce various reports based on breakdowns / services.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Follow company's Employee handbook policies and procedures.
- Any other duties requested by your manager.
Requirements:
- Excellent telephone manner.
- Experience in a similar role (desirable, full training will be provided)
- Excellent communication skills both verbal and written.
- Good PC skills including use of Outlook, Word & Excel.
- Excellent organisational skills.
- Ability to work well under pressure and to tight deadlines.
- Good multitasking and teamwork skills
- Ability to work well alone.
- Excellent attention to detail.
Job Types:
Full-time, Permanent
Salary:
Up to £26,990.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- Onsite parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Work Location:
In person