Service & Repair Coordinator

2 weeks ago

Over Stowey, United Kingdom Balfour Beatty UK Full time
About the role

Amazing infrastructure isn't the only thing that gets built here. Incredible careers do too.

Join our Balfour Beatty Kilpatrick team as a Service and Repair Coordinator at Hinkley Point as part of the MEH Alliance with us and you can build something to be proud of here.

About Hinkley Point C


The first new nuclear power station to be built in the UK in over 20 years; Hinkley Point C in Somerset will provide low-carbon electricity for around 6 million homes, create thousands of jobs and bring lasting benefits to the UK economy.


Marking a significant milestone in the revitalisation of our nuclear power industry, Hinkley Point C will make a major contribution to the UKs move to reduce carbon emissions.

The electricity generated by its two EPR reactors will offset 9 million tonnes of carbon dioxide emissions a year, or 600 million tonnes over its 60-year lifespan.

What you'll be doing

As a Service and Repair Coordinator, you will have the following responsibilities,


Compile and analyse customer feedback to identify areas for improvement and implement changes to suit MEH Alliance Joint Venture requirements.

Ensure timely scheduling of service appointments, minimising downtime.

Monitor and report on the timely completion of service and repair tasks.

Maintain accurate logs of stakeholder interactions and service-related communications.

Generate reports on the efficient allocation of resources, including technicians, equipment, and materials.

Ensure an equitable distribution of workload among the service and repair teams.


Ensure accurate and complete documentation of service and repair activities, including work performed, parts used, and customer information and these documents remain stored for the duration of the works on the project.

Monitor and report on the effectiveness of technical support provided to technicians.

Generate reports on inventory levels (R&M team dedicated stores only), ensuring that parts and supplies are adequately stocked.

Monitor the timely fulfilment of parts and supplies orders.

Provide reports on compliance with project and industry regulations and company safety procedures.

Document and report any safety incidents, along with corrective actions taken.

Generate reports on performance metrics such as response time, completion time.

Develop and implement plans for optimising service and repair coordination processes.

Evaluate the effectiveness of training programs for continuous improvement.

Provide reports on collaboration with other departments, ensuring seamless coordination of services.

Who we're looking for

Do you have ?

A professional qualification with NVQ Level 2 or equivalent in plant maintenance or relevant experience.

Experience in service and maintenance coordination role

A good understanding of the hire industry is also beneficial.

Ability to achieve BPSS clearance

CCNSG Safety passport

Why work for us


Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About us


Balfour Beatty Kilpatrick (BBK) is a market leading mechanical, electrical, plumbing (MEP)and mechanical, electricaland instrumentation (ME&I) solutions provider with over 100 years of engineering expertise.

We design, install and maintain the systems that make building infrastructure work.

Emphasising environmentally efficient technologies, digital construction and offsite manufacturing, our experienced teams deliver high quality solutions across the following sectors:
Aviation, Buildings, Civils, Defence, Energy and New Build Nuclear.


At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality.


To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction.

In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.


As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment.

We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role

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