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![Dennis Williams Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 months ago
From salon-exclusive hair care ranges to on-trend cosmetics, we're trusted by hundreds of thousands of beauty lovers to deliver cutting-edge products directly to their door.
We are looking for a temporary Customer Service Representative to work with our on-line team during the Black Friday and Christmas period which would mean the position would be open until the 24th December as a minimum.
As a bonus you have access to Free limited parking, Company contributory pension scheme as well as a discount across our entire range of products.
MAIN PURPOSE OF ROLE:
Providing customer service and general administration support to the website business customers and orders.
MAIN TASKS
- To assist customers with any issues or queries regarding placing an order or an ongoing order.
- Maintain and update customer records promptly
- Deal with complaints and escalate where necessary and handle difficult customer situations with professionalism
- To assist the Finance Department with customers on security/fraud checks
- Be an effective member of the staff team and working cooperatively with all departments as appropriate, raising concerns and issues promptly with the line manager
- Be organised and tidy, keeping all customer and company details confidential in line with GDPR
- Undertake any other reasonable duties as directed by your line manager, which may include assisting in the warehouse, picking stock, making deliveries in company vehicles
- To be aware of and adhere to all the Health and Safety regulations and policies applicable to your position and working environment.
- Maintain an awareness of the aims and objectives, policies and practices of the Company
TECHNICAL JOB KNOWLEDGE
- Experienced customer service skills
- Excellent communication skills
- High level of computer skills
- Good written and spoken communication
Salary:
£9.15-£10.00 per hour
Benefits:
- Company pension
- Employee discount
Schedule:
- Day shift
Education:
- GCSE or equivalent (preferred)
Experience:
Customer Service: 1 year (preferred)
- Keyboard: 1 year (preferred)
Work Location:
One location
Reference ID:
NF - CS