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Call Center Agent

4 months ago

London, Greater London, United Kingdom Sumsub Full time

Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.


Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

Now we are looking for a
Call Center Agent. Join Sumsub's team of online security superheroes and help us save the day, every day

About you

  • Previous experience in customer servicebased roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
  • Advanced German and conversational English
  • Good communication skills
  • Intermediate to advanced computer skills
  • Ability to navigate a large amount of information and attention to detail

What You Will Be Doing:

  • Conduct video interviews with customers
  • Analyze customers' behavior for signs of malicious activities
  • Conduct an assessment of customers' documents for compliance with antimoney laundering and data protection regulations
  • Share the feedback with the clients

What We Offer:

  • Official employment contract
  • Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
  • Office conveniently located in the centre of Leipzig, complete with snacks and drinks to keep you fueled throughout the day
  • Paid vacation and sick leave
  • On bank holidays, you can rest well knowing that you are not required to work. We respect the significance of these days and want to ensure you have the opportunity to relax and enjoy them. Your worklife balance is important to us.
  • Various events will help you bond with your colleagues and have fun together
  • Working with a product that matters. Our technology helps protect millions of users of online services worldwide.