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Helpdesk Administrator

3 months ago

Coleshill, Warwickshire, United Kingdom Multi Trades Recruitment Ltd Full time
Multi Trades Recruitment are seeking an experienced Helpdesk Administrator to join our team. The ideal candidate will have a strong background in data inputting and helpdesk operations. As a Workflow Operator, you will play a crucial role in our organisation, demonstrating excellent communication skills, confidence, and patience.
Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to customer calls. Additionally, you will assist in planning both planned preventive maintenance (PPM) and reactive work.
  • Monday - Friday
  • 9.00am pm
  • Weekly Pay
  • £12.50 p/h
  • Fixed term contract 6 Months (Permanent roles available after)
Duties & Responsibilities:
  • Input and prioritize service requests from users using verbal and electronic communication methods
  • Dispatch reactive work orders and ensure their timely completion
  • Prepare and issue planned maintenance work orders
  • Close out planned maintenance work orders efficiently
  • Assist in maintaining workflow records and filing systems
  • Assign tasks to subcontractors, monitor their progress, and follow up on their work
  • Input and retrieve data accurately and efficiently on a daily basis using computerized systems within the helpdesk, generating necessary information and reports as required
Qualifications:
  • Previous experience in data inputting and helpdesk operations is essential
  • Excellent communication skills, including verbal and written proficiency
  • Strong organizational and multitasking abilities
  • Confidence and patience when dealing with customers and service teams
  • Proficiency in computer systems and data entry
  • Ability to work in a dynamic and fast-paced environment
If you are a motivated individual with a background in helpdesk operations and data management, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of providing top-notch service to our valued customers.