Bar Associate

2 weeks ago

Hull, Kingston upon Hull, United Kingdom Hull University Students' Union Full time

Bar Associate

Grade W1 - £10.52 per hour - zero hour contract.

A little bit about us:
Hull University Students Union is a Charity, with a large trading subsidiary; our primary purposes are:

  • Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students.
  • Being the recognised representative channel between students and the University of Hull and other representative bodies.
  • Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.


Our Trading Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.


Our Values:

Inclusive:

We actively support Equality and Diversity we adapt our services to reflect and meet the evolving needs of our members.


Innovative We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun We focus on making your time at University as enjoyable as possible.

Supportive We listen, look out for your best interests and make sure your voice is heard.

**Responsibilities:
- *
  • Deliver excellent customer service. at all times.
  • Serve and present beverages, quickly and efficiently, meeting our standards
  • Assist in keeping the bar, frontofhouse and toilets clean and tidy, at all times
  • Keep up to date with current promotions and new products
  • Make customers aware of offers on our great food and drink range
  • Speak to customers to ensure that they are satisfied with their meals
  • Maintain personal knowledge by completing inhouse training and workbooks
  • Always adhere to all company policies and procedures and licensing laws
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team and head office

Person Specification

Essential

  • 5 GCSE level/equivalent grade C and above including English and Maths
  • No Experience necessary

Customer focus

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers

Drive

  • Be Confident and selfmotivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties

Personal Integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Be immaculatey dressed
  • Maintain excellent timekeeping and attendance
  • Be professional at all times

Team Work

  • Always be a good team player
  • Build and maintain good team relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels

Desirable

  • Food Hygiene Level
  • Customer service/hospitality experience
  • Food & drink service

Benefits

  • All staff event days
  • Access to Headspace
  • Discount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events.


If you are excited about this fantastic opportunity and are interested in working for Hull University Students Union, then please get in touch.


Reports to:
Bars General Manager

Closing date:
Sunday 20th August 2023.

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