Improvement Project Manager Tfm

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom OCS Group UK Ltd Full time

We have a vacancy for an Improvement Project Manager (TFM) to join our Business & Industry sector who will act as a conduit and delivery expert between FSI, OCS CAFM team and Accounts team.


The role is homebased with UK travel

Responsibilities will include:

  • Act as the specialist and champion for technology implementation across TFM and key account portfolio.
  • Champion and deliver best in class technology solutions in TFM contract base.
  • Be the driver for implementation of the CAFM V5 solution across B&I
  • Drive the standard technology TFM solution end to end
  • Map out and sustain the business processes
  • Implement Reach, Connect and Customer dashboard solutions
  • Manage and influence user groups for CAFM and Power bi
  • Directly manage mobilisation and project managers to deliver the objectives set by Operations Director
  • Project manage any assigned change management, from costing to implementation, ensuring there is a joinedup approach with key stakeholders
  • Maintain a technology focus and present ideas based on industry emerging solutions
  • Build a network of close partnerships with customers and operational teams in the Sector, developing reputation as a trusted advisor and operational expert
  • Leverage CAFM V5 opportunities in billing and waste
  • Remove duplication and manual handling in the TFM admin processes
  • Leverage supplier base utilisation of Connect to speed up billing and proof of delivery documentation and compliance paperwork
  • Support contract growth, working Nationally to mobilise contracts in line with legislation and client requirements
  • Support the Improvement manager in delivery of key objectives, deputising for them in their absence

Qualifications and Experience required:

  • Significant FM experience operating within a multisite / service sector environment
  • Knowledge of other soft services and experience in delivery is desirable
  • Proven track record in delivering effective projects to budget.
  • Experience of managing a team
  • Experience of customer facing role
  • Evidence of having led and achieved business growth
  • Must be initiativetaking and results orientated with effective inter personal skills and the ability to communicate at all levels.
  • You'll have a proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others.
  • Highly organised with the ability to prioritise workload and delegate effectively to direct reports.
  • Collaborator who supports other areas of business to achieve company goals

What will you get in return?

  • An enhanced pension scheme (above auto enrolment rates) to save for the future
  • Life Assurance to protect your family should the worst happen
  • 25 days holiday, plus 8 bank holidays on top
  • Option to purchase additional annual leave
  • Private Medical Insurance to protect you
  • Access to 100s of high street discounts


 Financial Wellbeing support
  • Access to low interest loans
  • Recognition scheme 'OCS Stars' monetary rewards given to top performers
  • Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme

  • Long Service Awards
  • Cycle to work scheme
- discounted bicycles

  • Access to our Employee Assistance Programme
  • 247 Health & Wellbeing Support

Why join OCS Group UK Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership.

If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.

We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS.

Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

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