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Graduate Engineer

3 months ago

Glasgow, Glasgow City, United Kingdom Smarter Grid Solutions Full time

Smarter Grid Solutions (SGS) is a fast-growing technology company that delivers products and services to enable utilities and developers to integrate distributed and renewable energy resources.

Our unique Active Network Management (ANM) technology is the only technology of its kind to provide real-time, autonomous control of distributed energy resources, and is the result of over ten years of developing, deploying and proving this unique approach to managing the Smart Grid.

SGS is seeking a Graduate Engineer (Electrical; Mechanical Electrical; Computer and Electronic Systems or equivalent MSC) to join our growing Managed Services team to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments.

We are looking for a highly-motivated graduate with excellent customer support skills and a desire to gain a deep technical understanding of SGS systems.

A desire to contribute to and enhance the processes of our Managed Services Practice
We would like to speak with recent graduates who have the following experience. Electrical delivery systems
Hardware / virtual system environments
Working knowledge of Windows and Linux platforms
Helpdesk / Support systems and services
Logging and tracking of support issues
Delivering outstanding customer service
Network components and concepts (VPN, Remote Desktop, Firewall, etc.)
Automation and control platforms (programmable logic controllers, RTUs, industrial PCs) and their programming languages
Testing of SGS systems

Provide 2nd tier technical support for customers and Smart Grid deployments
Analyse data and identify system tools that allow us to provide proactive customer support and improve system performance
Support and deliver operational Active Network Management Systems
Liaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when required
Provide feedback to team leaders to improve our system and services.
Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments
Execute product test processes and produce the associated test documentation as part of SGS's product testing
Work within and aid in the development of SGS's information and quality management systems

HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline
Experienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycle

Compensation and Benefits

~ Competitive salary, dependent upon experience
~33 days holiday (inclusive of 3 public days)
~5% matched Employer pension scheme
~ Up to 5% company performance bonus per annum
~ Private Medical Insurance through Vitality
~ Life Cover (3x)
~ Cycle scheme

We are committed to providing reasonable support or adjustments during our recruitment process. If you need support, please reach out to .