Pension Wise Guidance Specialist
2 weeks ago
- Provide pension and retirement information and guidance to members of the public, in line with the defined Pension Wise Service, through a medium of different channels.
- Help consumers to understand the full implications of their pension choices.
- Raise consumer awareness of pension scams and fraudulent activity, encouraging consumers to report any issues to the relevant authorities.
- Provide timely and accurate follow up information that adds value to the consumer and is clear and easy to understand.
- Contribute towards shared best practice within the individual local office and across the local Citizens Advice (LCA) network.
- Ensure that all work conforms to the Pension Wise quality standards, including undertaking peer to peer observations for quality assurance purposes, where applicable.
- Ensure that all required management information is both captured and reported on a timely basis.
- Complete training, continuous professional development and other requirements to gain and maintain accreditation.
- Solid foundation knowledge of pensions' law and practice across a broad range of pension arrangements; occupational, personal and state pension. Also, an understanding and appreciation of wider retirement issues.
- The ability to build a rapport and communicate confidently, empathetically and professionally.
- Ability to translate complex ideas and topics into clear, concise and engaging content that the general public are able to understand.
- Proven ability to work on own initiative – to monitor and maintain own standards and meet service delivery targets.
- A commitment to ongoing personal and professional development.
- 3% employer pension contribution
- 23 day holiday plus Bank Holidays pro rata for part-timer
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Managing Temporary Works Coordinator
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