Urgent Care Coordinator

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TotallyPLC Full time

About Us
Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need.

We partner with our healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists.

We deliver services for, Urgent Treatment Centres, NHS 111, GP out of Hours and a National Clinical Assessment Service from our Urgent Care Division.


We have an exciting opportunity for motivated and highly organised Urgent Care Coordinator to join our team in Vocare House Longbenton on a zero-hour basis.

We have a variety of shifts available on an evening, weekend and overnight basis.

Your day to day
The Urgent Care Coordinator role is a Tri-Role which may involve you working as Car Controller, Centre Coordinator or

Shift Coordinator:

  • Car Controller: to manage calls requiring a home visit, allocating calls to drivers taking in to account call priority and geographical factors at all times
  • Centre Coordinator: To allocate and despatch calls to Vocare Urgent Care Centres and other service providers. To successfully manage the Patient Transport System providing logical solutions for patient access into service

  • Shift Coordinator: To monitor calls despatched to Vocare utilising in housing systems All of the above require that National or Local Quality standards are achieved.

Qualifications, Experience & Training

  • NVQ level 2, or equivalent or significant, relevant work experience
  • Experience of supporting and resolving staff queries
  • Excellent communication, listening and interpersonal skills
  • Effective problem solving skills
  • Computer literate

Rewards & Benefits

  • 25 days annual leave (pro rata for part time members of staff)
  • My Totally Rewards (online discount portal),
  • 6% Employer Pension contribution,
  • Share save scheme,
  • Opportunities for career development,
  • Employee assistance program,
  • Virtual GP Services 24/7 GP Appointments,
  • WeCare Wellbeing
  • Totally plc addresses the challenges of increased demand on healthcare services by delivering highquality planned, urgent and insourced healthcare across the UK and Ireland._

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