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Switchboard Operator

3 months ago

Twickenham, United Kingdom Renaissance London Heathrow Full time
The Renaissance London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Switchboard Operator:

  • Highly Competitive plus Great Benefits

We Treat Our Team Like Family and Our Guest Like Royalty


Our
Switchboard Operator is responsible for answering the telephone using the hotel's in -house computer system within the company brand standards, responding accordingly to external and internal guest queries.


What we are looking for:

  • Previous customer service experience is essential
  • A capability and commitment to delivering high levels of customer care
  • Ability to remain calm whilst under pressure
  • Computer literacy
  • Good communication skills and telephone manners.

What do we offer:

Our
Switchboard Operator receives excellent Company benefits:

  • A competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years' service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Pension cover
  • Unrivalled Career Progression prospects
This amazing hotel has 761 rooms, comprising of 457 Holiday Inn Express rooms and 304 Crowne Plaza rooms.

There are multiple Food and Beverage Outlets including two restaurants, a trendy bar, a tea salon and 5 state of the art purpose -built meeting rooms.