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Receptionist
3 months ago
Job Ref:
FOC1185
Branch:
Swan's Nest Hotel
Location:
Swan's Nest Hotel, Stratford-Upon-Avon
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Full Time
Shift pattern:
shifts patterns, , , 5 days out of 7
Hours per week:40
Posted date:05/04/2024
Closing date:07/05/2024
We are seeking to recruit a Receptionist to join our team.
Who are we
The Swan's Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities:
- Guest Check-In and Check-Out: Greet guests upon their arrival, process checkins and checkouts efficiently, and ensure accurate documentation of guest information and payments.
- Front Desk Operations: Manage the front desk area, including answering telephone calls, responding to guest inquiries, and providing information about hotel facilities, services, and local attractions.
- Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
- Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
- Communication and Coordination: Maintain effective communication with other hotel departments to ensure smooth operations and guest satisfaction. Relay messages, coordinate guest requests, and provide assistance as required.
- Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
- Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
- Administrative Tasks: Perform various administrative duties, such as filing, recordkeeping, and managing guest correspondence. Maintain cleanliness and organization at the front desk area.
- Knowledge of
Hotel Services:
Stay informed about the hotel's services, amenities, and promotions to provide accurate and up-to-date information to guests.
- Multitasking and
Time Management:
Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently in a fast-paced environment.
Key Requirements:
- Communication Skills
- Teamwork
- Professionalism
- Attention to detail
- Customer Service
- IT Proficiency
Offering today's luxury and services, Swan's Nest Hotel is nestled in the heart of Shakespeare's hometown and along the banks of the River Avon.
Only a short walk to the bustling town centre, it is the perfect location for enjoying a relaxing break or exploring famous landmarks and revisiting the life of Shakespeare.
