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Wholesale Account Specialist

3 months ago

Bradford, Bradford, United Kingdom Morrisons Full time
Imagine what you could achieve here.

At Morrisons, our heritage is retail, so working at pace, achieving value and putting the customer first is part of our DNA.


Online Specialist - Deliveroo Store Pick We're looking for someone to join the Online team as an Online Specialist in the Store Pick Team based at our support centre in Bradford, West Yorkshire.

This is a fantastic opportunity to join the online team as we see significant growth in the business.

You will support our existing stores, analysing data and leading different workstreams to help drive improvement throughout our Online business.

In the role of Online specialist you'll be responsible for things like this:

You'll be responsible for things like this in the role;

  • Grow Deliveroo account, ensure profitable and provide outstanding customer service.
  • Work closely with the Deliveroo account manager to execute commercial development plan.
  • Take ownership of improvement streams, leading workshops and analysing key metric data to identify and establish new ways of working
  • Ensure that the improvement plan delivers the agreed business and customer benefits (Key Performance Indicators such as improving product availability, customer satisfaction, customer contact rates)
  • Design and deliver business ways of working taking into consideration how to turn strategy into action, how the activities should be managed, how they should be governed ensuring a defined framework is in place
  • Work across teams to ensure colleagues are all collaborating with required stakeholders and operative teams to deliver a cohesive and successful implementation of business improvements
  • Work closely with the online operations team to ensure stores are meeting operational KPI's and providing a good customer service
  • Develop and improve processes to increase efficiency.
  • Maximise the commercial performance of the Morrison's on Deliveroo business.