Principal Network Consultant

2 weeks ago

Glasgow, Glasgow City, United Kingdom Sabio Group Full time
Sabio is a Global company and the leading independent UK Contact Centre solution supplier.

We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.


  • Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and expertise are mainly around creating stateoftheart realtime communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problemsolving engineering background and 'cando' attitude, which remains at the centre of everything we do.
  • We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
  • We are currently looking for a passionate and enthusiastic
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Principal Network Consultant to join our Infrastructure & Networks Team team.

  • The Principal Network Consultant is the key stakeholder in the Sabio Infrastructure & Networks team, acting as a primary technical contributor to all network services Sabio offer and consumes via networkmanaged services on customers' own networks, or within Sabio's private cloud offering within our own datacenters.
  • This role comes with a need for very strong technical knowledge and abilities, as well as responsibility for large areas of Sabio's business. The Principle engineer will be responsible for developing the networks, ensuring high availability is built in from the ground up and enacting improvements to the stability, security and performance of the network.
Key Responsibilities

The Sabio Infrastructure & Networks Team is responsible for:

  • Management of support and project delivery where there is networking involved for Sabio's private cloud customers or managed networks.
  • Ensuring maximum availability of service across the private cloud and supportability of the platform accompanied with proactive maintenance.
  • Designing and pricing new deals and customers into the private cloud and maintaining appropriate OpEx.
  • Drive automation into the operations of the team to enable capacity for innovation and strategy sessions.
  • Delivering network managed services to customer networks.

The Principal Network Consultant is responsible for:


  • Network Design & Architecture. Designs and plans implementation of new network solutions and improving the configuration and efficiency of existing networks. Represent as technical authority on the organisations design board for network services.-

  • Network Configuration. Managing change control and installation of installs, configuration changes and upgrades, ideally through automated means. Reviewing and approving technical change proposals by the team.

  • Break Fix. Participate and lead in incidents to resolve faults across the managed network estates and author to root cause documentation for major incidents.
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Physical Networking. Take responsibility for managing physical circuits, cross connects and third-party connectivity services.
Project Delivery. Be responsible for managing delivery of internal and customer facing projects to agreed timelines and working with project managers or service delivery managers around project plans.
Capacity Management. Complete regular reviews of the network and verify their requirements haven't changed during their lifecycle and collaborate with the team on defining solutions.
Lifecycle Management. Maintaining device firmware and software versions for supportability according to health regimes, as well as collaborating with infrastructure consultants on hardware maintenance and management.
Monitoring. Ensure all managed devices are monitored and alerts generated for health, utilization and lifecycle and responses to alerts by the team are appropriate, including procedures for alert categories.
Skills Knowledge and Expertise

Key Skills

  • Strong planning and organizational skills to manage and schedule projects of different scales.
  • Extensive knowledge of firewall concepts and technologies from any vendor and experience implementing and maintaining them, preferably Cisco, Fortigate, F5, Dell and VMWare.
  • Extensive routing protocol experience including BGP, OSPF and knowledge of route redistribution, routemaps, and prefix lists.
  • Knowledge of Software Defined Networking, preferably NSX-T.
  • Network architecture experience with the ability to design new

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