Commercial & Operations Supervisor

1 week ago


Hastings, East Sussex, United Kingdom Discover Hastings Full time

Commercial & Operations Supervisor

Contract:
Permanent, Full Time

Hours of work:
Any 5 out of 7 days, 40 hours per week

Salary:
£20,384 per annum

About our vacancy


We are looking for an enthusiastic & creative
Commercial & Operations Supervisor to join our management team at Discover Hastings.


You will be passionate about delivering commercial results, visitor attraction marketing and event planning, with the drive to motivate our Guest Experience team and ensure we always exceed customer expectations.

Working in such a unique, fun and engaging environment means that no two days are ever the same at Discover Hastings

About us, Discover Hastings
We are proud to operate three of Hastings' most popular, diverse and culturally rich tourist attractions within the East Sussex area:


  • Smugglers Adventure
  • Be transported through time and delve deep into an unbelievable cave network of secret tunnels and vast caverns. There's so much to be foundunderground

-
Hastings Castle

  • Take a step back in time and discover the history of Britain's first Norman castle built by William the Conqueror in 1067, all set within one of the most scenic viewpoints on the southcoast.

-
Hastings Aquarium

  • Home to over 3500 incredible aquatic animals and reptiles. Embark on an amazing underwater safari around the waters of the world meeting seahorses, turtles, tropical sharks, a giant pacific octopus and more

Discover Hastings - Commercial & Operations Supervisor - Purpose

  • Assisting in the promotion of each Discover Hastings attraction through marketing, social media, bookings and partnership development. Assisting the Commercial Manager to ensure each revenue stream is optimised and ever growing.
  • To be approachable, knowledgeable, and engaging when looking after our customers.
  • As part of the management team, you will be required to be part of the Duty Manager function on a rota basis.

The Key Duties Include

Commercial - Marketing, Events & Bookings

  • Be the first point of contact for group bookings and engage proactively with group leaders; organise visits, payments and overall ensure the process runs smoothly from start to finish.
  • Build relationships with tour operators and education providers across the UK and internationally to drive visitor numbers and revenue.
  • Develop and maintain partnerships with local business partners, inclusive of attractions, holiday parks, hotel concierges and tourist information centres (etc.), to ultimately drive 'word of mouth' marketing and potential revenueboosting, collaborative projects.
  • Support the Commercial Manager in creating and promoting compelling event activities all year round for each site.
  • Ensure that all 3 Discover Hastings attraction websites are up to date and refreshed regularly with the correct information and correct prices are displayed. Content, including blog and eshot campaigns, should be entertaining and imaginative, always focusing on driving an actual visit.
  • Keep up to date with the latest social media trends, adapting and updating the 3 Discover Hasting's attractions social media content regularly; increasing social media interaction and publicity.
  • Develop PR opportunities for all 3 Discover Hastings attractions. Organise and manage any on site media to achieve frequent, timely, and positive media coverage across all available media.
  • Manage the inhouse leaflet distribution campaign. Ensure all printed marketing material achieves the highest possible profile across the target region.

General Management

  • Assist in the recruitment of Guest Experience Assistant staff, inclusive of applicant screening, interviewing, and hosting assessment evenings.
  • To plan rotas effectively to meet all operational needs of the business and undertaking the Duty Manager role whilst managing own workload.
  • Take accountability for each site's performance when on duty; maximising revenue across all spends including entrance, gift shop and café.
  • Create, revise and train out Standard Operating Procedures (SOPs) to ensure a consistent level of service within Guest Experience department.
  • To be responsible for ordering change, managing safe floats and completing banking accurately.
  • Utilise IT knowledge to complete performance reports to specified deadlines, and analyse data to improve efficiencies, monitor own success and performance across all sites.
  • To ensure endofday closing checks are completed across all required areas of the business operation to maximise site safety and cleanliness.
  • Take action confidently when resolving any emergency or nonstandard business activity, inclusive of fire, firstaid, missing child etc.
  • To take ownership of attractions and continually better knowledge of our products to better guest experience.
  • To be an effective communicator, representing the overall business in a positive light and being a 'goto' employee for direct reports.
  • To ensure

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