Front of House Supervisor

6 days ago


Swansea, City and County of Swansea, United Kingdom Parc Le Breos Full time
We are looking for a Front of House Supervisor to join our busy and friendly team.

Responsibilities:

  • Oversee the daily operations of the front of house area, including the dining room, bar, and reception.
  • Ensure excellent customer service by training and supervising front of house staff.
  • Coordinate with the kitchen staff to ensure smooth food production and timely delivery of orders.
  • Manage reservations and seating arrangements to optimize table turnover and customer satisfaction.
  • Handle customer inquiries, complaints, and special requests in a professional and timely manner.
  • Maintain cleanliness and organization in the front of house area, including tables, chairs, and service stations.
  • Monitor inventory levels of supplies, such as menus, napkins, and condiments, and place orders as needed.
  • Implement and enforce food safety and hygiene standards to ensure compliance with health regulations.
  • Collaborate with the management team to develop and implement strategies for improving customer experience.

Qualifications:

  • Previous experience in a leadership or supervisory role in the hospitality industry.
  • Excellent interpersonal skills with the ability to effectively communicate with staff and customers.
  • Proven ability to manage a team, delegate tasks, and provide constructive feedback.
  • Exceptional organizational skills with the ability to multitask in a fastpaced environment.
  • Attention to detail and a commitment to delivering highquality service.
  • Flexibility to work evenings, weekends, and holidays as required.
We offer competitive compensation based on experience.

Own car essential given our rural location

Job Types:
Full-time, Part-time, Permanent

Salary:
£11.44-£13.00 per hour

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Tips

Experience:

  • Supervising experience: 1 year (preferred)
  • Restaurant management: 1 year (preferred)
  • Bar management: 1 year (preferred)
  • Hospitality: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Management: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)

Ability to Commute:

  • Swansea (required)

Ability to Relocate:

  • Swansea: Relocate before starting work (required)

Work Location:
In person

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