Reservationist

Job Title:
Reservationist

Reporting to:
Room Revenue Manager

Full Time 40 hours per week

Rate £10.67 per hour

Primary Job Purpose:

An exciting opportunity has arisen for a Reservationist to join our team. The successful applicant will assist in maintaining the high level of service we strive for.

This a busy and rewarding role, and would suit a personable and well organised individual who is passionate about customer service and committed to supporting the needs of our guests and clients in order to provide the best guest experience.

Roles and Responsibilities:

• To answer all incoming calls consistently and in a friendly and efficient manor
• To maintain up to date knowledge of the resorts, services, products and events
• To take reservations and enter bookings on to the system accurately
• Maximise selling opportunities by adding value at every opportunity
• To welcome all guest and visitors to the resort in a professional manner
• To ensure that reservations checks are completed daily
• Maintain, develop and monitor the client database
• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times
• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures
• Be aware of and follow all Health and Safety procedures

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To be aware at all times of current business targets and to focus at all times on achieving these targets
:

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Liaise with front desk staff to communicate the no shows; late cancellations; overbookings, etc.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

• Confident and approachable
• Excellent organisation and communication skills
• Friendly and informative
• Efficient and confident with speaking over the phone and working with computers
• Calm under pressure during busy periods
• Excellent sales and customer service skills with the ability to sell various guest experience packages
• Ability to use own initiative and problem solve
• Resilient and calm attitude when dealing with facetoface complaints

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a longterm relationship not a onetime event
• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day.

In addition, you will receive:

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Free staff meals whilst on shift
• Free gym membership
• Share of Resort Service Charges on a monthly basis
• Access to wellness programmes

Job Types:

Full-time, Permanent

Salary:

Up to £10.67 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• Onsite parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Oswestry: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location:
In person

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