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Internal Sales Executive
3 months ago
ROLE
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PROVIDE EXCELLENT HIGH LEVEL CUSTOMER SERVICE:
ENSURE ORDERS, QUOTATIONS AND ENQUIRIES ARE COMPLETED ACCURATELY AND IN ACCEPTABLE TIMESCALES:
PROACTIVE:
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PROFESSIONAL, FRIENDLY MANNER:
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ACHIEVE AND EXCEED MARGIN AND SALES TARGETS
The Internal Sales Executive is responsible for providing an excellent level of customer service to our customers, processing quotes and sales orders accurately, ensuring the depot admin is carried out to a high standard, serving on the trade counter, andmanaging customers by reactivating dormant customers, carrying out on-going customer account management, achieving and exceeding specific sales targets including customer reactivation, cross selling, and upselling.
RESPONSIBILITIES
- To offer excellent levels of service to the customer.
- Answering the telephone and assisting with phone queries, phone orders.
- To input orders onto the system in 'real time' and ensure the orders are correct.
- To Input quotes onto the system and monitor and chase.
- Able to give up to date and knowledgeable product advice.
- Ensure the customer is kept informed of any changes to their orders/accounts in a timely manner
- CRM management, cleansing, updating, and maintaining data.
- Serve on the Trade Counter.
- Complete depot administrative tasks accurately and to a high standard.
- To upsell and cross sell by promoting new or existing products, making product recommendation, and notifying customers of promotions.
- Promote website usage, ordering and the benefits.
- To manage given accounts list.
- To ensure that all accounts are proactively contacted to ensure sales are maximised.
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
- Aid Credit Control in managing the status of each account. To liaise with Credit Control to flag any issues
- To ensure that problems / issues with accounts are highlighted in a concise and timely manner to enable them to be resolved quickly and correctly and documented against the customer
- Large or specialist enquires are flagged to your line manager to ensure that they are priced accordingly to win the business
- Any further duties to enable to Company run smoothly and efficiently
Skills and Abilities
A team player who can prioritise their daily work load, attention to detail, great interpersonal skills face to face and over the phone.
