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Shift Leader
2 weeks ago
Reports To:
General Manager
Position Overview:
As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, guests happy, and team members having fun. You value collaboration and organization.
Position Scope:
Leads a team of 8-15 Team Members
Functional Responsibilities:
Identifies and resolves workstation bottlenecks
Ensures all products served to guests meet quality standards
Oversees effective preparation of all workstations for peak periods
Follows all restaurant safety procedures and coaches others
Actively seeks information on restaurant financial and guest measures Demonstrates accountability for growing sales
Leadership Responsibilities:
Acts as a model providing leadership and coaching on an ongoing basis to the team
Communicates effectively with others
Trains new team members
Oversees team members during shifts
Able to efficiently work around problems
Demonstrates growth mindset by learning from mistakes
Respectfully coaches and directs team members
Culture Responsibilities:
Champions GDK culture and values
Prioritizes guests needs over tasks currently being performed Demonstrates positive energy by handling guests issues on the spot Makes decisions that help guests
Coaches team on resolving guest issues
Fosters a positive relationship with fellow team members and guests Embraces a culture of recognition
Educational & Experience Requirements:
Food retail or service industry experience preferred.
Ability to exceed guest satisfaction expectations
Sound communication and interpersonal skills
Physical Requirements:
Able to bend at the waist and lift items up to 10 Kgs. to waist level
Able to move items up to 10 Kgs. for distances of up to 25 feet
Able to remain standing and active for an 8-12 hour shift
Able to tolerate exposure to hot temperatures (above 32° C) throughout the shift
Able to hear, understand, and respond to Team Members' requests in a loud environment
Skill and coordination at using hands to perform kitchen and cleaning duties such as operating machinery and kitchen equipment
Able to tolerate exposure to all products without an allergic reaction or sensitivity.
Able to tolerate exposure to chlorine sanitizing solution
Job Types:
Full-time, Part-time, Permanent
Salary:
From £10.00 per hour
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Reference ID:
Byres Road Shift Leader
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