Office Supervisor/dispatcher

2 weeks ago


Blyth, Northumberland, United Kingdom Phoenix Taxis Full time
Phoenix Taxis are looking for individuals who enjoy a busy working environment to help manage our taxi office.

The office is open 24 hours per day and we are looking for people who can work a mixture of day shifts and evening shifts three to five days out of seven.


The job includes:

  • Working with and managing staff to ensure smooth operation in a busy private hire office
  • Working with the companies taxi IT programme (full training provided) to ensure customer and driver satisfaction
  • Incoming and outgoing call handling to place bookings and take queries
  • Dispatching bookings
  • Analysing shift patterns, vehicle and booking data to improve customer service
Phoenix Taxis is a busy private hire office and applicants will need to have some experience of a busy work environment and preferably some call centre experience, the following skills are also encouraged:

  • Customer service history on the telephone
  • Good knowledge of outlook
  • Good knowledge of the local areas
  • Some kind of managerial experience

Job Types:
Full-time, Part-time

Part-time hours: 24-40 per week

Salary:
£13.50 per hour

Benefits:

  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Overtime
  • Weekend availability

Work Location:
One location

Application deadline: 31/03/2023
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