Current jobs related to Customer Service Assistant - Ashford, Kent - Cineworld Group Plc

  • Sales Assistant

    1 week ago

    Ashford, Kent, United Kingdom Timpson Ltd Full time

    Unlock Your Potential with Timpson LtdAre you a retail enthusiast looking for a new challenge? Do you have a passion for delivering exceptional customer service? We're seeking a talented Sales Assistant to join our team at Timpson Ltd, a leading service-based retailer.About the RoleAs a Sales Assistant, you will be responsible for providing top-notch...

  • Sales Assistant

    1 week ago

    Ashford, Kent, United Kingdom Timpson Ltd Full time

    Unlock Your Potential with Timpson LtdAre you a retail enthusiast looking for a new challenge? Do you have a passion for delivering exceptional customer service? We're seeking a talented Sales Assistant to join our team at Timpson Ltd, a leading service-based retailer.About the RoleAs a Sales Assistant, you will be responsible for providing top-notch...

  • Customer Service Representative

    1 week ago

    Ashford, Kent, United Kingdom WH Smith Retail Holdings Limited Full time

    {"title": "Counter Assistant Role", "description": "About the RoleWe are seeking a skilled Counter Assistant to join our team at WHSmith. As a Counter Assistant, you will be responsible for providing exceptional customer service to our customers, managing queues, and ensuring that customers can access the services they need quickly and simply.Key...

  • Customer Service Representative

    1 week ago

    Ashford, Kent, United Kingdom WH Smith Retail Holdings Limited Full time

    {"title": "Counter Assistant Role", "description": "About the RoleWe are seeking a skilled Counter Assistant to join our team at WHSmith. As a Counter Assistant, you will be responsible for providing exceptional customer service to our customers, managing queues, and ensuring that customers can access the services they need quickly and simply.Key...

  • Customer Service Representative

    7 days ago

    Ashford, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Support AssistantWe are seeking a highly skilled Customer Support Assistant to join our team at HR GO Recruitment. As a Customer Support Assistant, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Provide first-line support via phone and email* Resolve customer issues by...

  • Customer Service Representative

    7 days ago

    Ashford, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Support AssistantWe are seeking a highly skilled Customer Support Assistant to join our team at HR GO Recruitment. As a Customer Support Assistant, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Provide first-line support via phone and email* Resolve customer issues by...

  • Customer Service Representative

    2 weeks ago

    Ashford, Kent, United Kingdom WH Smith Retail Holdings Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.Key...

  • Customer Service Representative

    2 weeks ago

    Ashford, Kent, United Kingdom WH Smith Retail Holdings Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.Key...

  • Customer Service Representative

    5 days ago

    Ashford, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Support AssistantWe are seeking a highly skilled Customer Support Assistant to join our team at HR GO Recruitment.**Job Summary:**As a Customer Support Assistant, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for customers, responding to their queries and...

  • Customer Service Representative

    5 days ago

    Ashford, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Support AssistantWe are seeking a highly skilled Customer Support Assistant to join our team at HR GO Recruitment.**Job Summary:**As a Customer Support Assistant, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for customers, responding to their queries and...

  • Customer Service Representative

    2 weeks ago

    Ashford, Kent, United Kingdom WHSmith Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.Key...

  • Customer Service Representative

    2 weeks ago

    Ashford, Kent, United Kingdom WHSmith Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.Key...

  • Customer Service Representative

    3 days ago

    Ashford, Kent, United Kingdom Netbox Recruitment Limited Full time

    Customer Service AdvisorWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at Netbox Recruitment Limited. As a Customer Service Advisor, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Assist the support team with customer...

  • Customer Service Representative

    3 days ago

    Ashford, Kent, United Kingdom Netbox Recruitment Limited Full time

    Customer Service AdvisorWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at Netbox Recruitment Limited. As a Customer Service Advisor, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Assist the support team with customer...

  • Customer Service Representative

    2 weeks ago

    Ashford, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Support AssistantCompany: Award-winning local organisationSalary: £25,000 per annumWorking Hours: Monday to Friday, 09:00AM - 17:30PM (Office based)Job Type: Full-timeWe are excited to be assisting HR GO Recruitment in their search for a Customer Support Assistant. As a business, they pride themselves on exceeding customer expectations....

  • Customer Service Representative

    2 weeks ago

    Ashford, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Support AssistantCompany: Award-winning local organisationSalary: £25,000 per annumWorking Hours: Monday to Friday, 09:00AM - 17:30PM (Office based)Job Type: Full-timeWe are excited to be assisting HR GO Recruitment in their search for a Customer Support Assistant. As a business, they pride themselves on exceeding customer expectations....

  • Customer Service Representative

    1 week ago

    Ashford, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Support AssistantSalary: £25,000 per annumWorking Hours: Mon-Fri 09:00AM - 17:30PM (Office based)Location: AshfordWe are excited to be assisting an award-winning local organisation in their search for a Customer Support Assistant. As a business, they pride themselves on exceeding customer expectations. If you have a passion for offering...

  • Customer Service Representative

    1 week ago

    Ashford, Kent, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Support AssistantSalary: £25,000 per annumWorking Hours: Mon-Fri 09:00AM - 17:30PM (Office based)Location: AshfordWe are excited to be assisting an award-winning local organisation in their search for a Customer Support Assistant. As a business, they pride themselves on exceeding customer expectations. If you have a passion for offering...

  • Customer Service Representative

    20 hours ago

    Ashford, Kent, United Kingdom Netbox Recruitment Limited Full time

    Customer Service AdvisorWe are seeking a highly skilled Customer Service Advisor to join our team at Netbox Recruitment Limited. As a Customer Service Advisor, you will be responsible for handling client inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Assist the support team with client inquiries and allocate...

  • Customer Service Representative

    24 hours ago

    Ashford, Kent, United Kingdom Netbox Recruitment Limited Full time

    Customer Service AdvisorWe are seeking a highly skilled Customer Service Advisor to join our team at Netbox Recruitment Limited. As a Customer Service Advisor, you will be responsible for handling client inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Assist the support team with client inquiries and allocate...

Customer Service Assistant

3 months ago

Ashford, Kent, United Kingdom Cineworld Group Plc Full time

Customer Service Assistant - Picturehouse Ashford:
Location

Ashford

Business Area:
Picturehouse Cinemas

Job type:
Flexible Hours

Contact name:
Joseph

Job ref:
067656

Published:
about 2 hours ago

JOB TITLE
Customer Service Assistant

DIRECT REPORT TO
Supervisor

RESPONSIBLE FOR
N/A at this level

JOB PURPOSE


To welcome visitors to the cinema in an individual and informed way whilst always delivering the highest standard of customer service.

You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures.

You will be fully trained to perform different duties at various times across the cinema to the standard required by Picturehouse.

Your duties will include but are not limited to:

  • Promotion and sale of tickets, retail, alcohol, food, and, Memberships
  • Cash handling
  • Ushering and piracy prevention
  • Compliance with Health and Safety regulations
  • Compliance with Food Safety Standards
  • Preparing and serving café food
  • Cleaning

MAIN DUTIES

Customer Service

  • Deliver excellent customer service in line with the Picturehouse standards through individuality; engaging guests throughout their journey to maximise enjoyment and encourage repeat visits.
  • To ensure dwell areas are maintained and inviting to customers
  • Follow the correct ticket verification procedure. Guide customers to their seats where necessary; and ensure every person who enters the auditorium has a valid ticket
  • Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct them to an appropriate person who can assist
  • Be knowledgeable about the individual cinema's services and facilities including accessibility, toilets, and proposition
  • Ensure all communication via radios is appropriate, clear, and concise
  • Be able to provide information on performance start and finish times, film synopsis, and film classification. Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
  • Be aware of film classifications and identification requirements
  • Ensure all lost property is correctly delivered to the appropriate area and logged in line with the policy
  • Monitor screens for picture & sound quality, temperature, and customer disturbance

Product Knowledge and sales

  • Be knowledgeable of current promotions and raise customer awareness
  • Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy
  • Promote the benefits of Membership during every transition
  • Using suggestive selling to offer better value and enhance the customer experience
  • Monitor stock levels and stock rotation and ensure departments are well presented
  • Ensure all wastage is correctly recorded by following the wastage procedure
  • Maintaining the highest standards of food hygiene and food presentation in line with policy
  • Ensure that café offerings are prepared and served to the highest standards

Health & Safety - You will:

  • Follow all Health & Safety Policies with a Spot it, Sort it approach
  • Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
  • Inform management immediately of any breaches or issues within Health & Safety
  • Help monitor maintenance or repairs advising the relevant people of any issues immediately
  • Open and close all areas, ensuring the relevant supporting paperwork is completed
  • Undertake basic daily cleaning duties including but not limited to departments, auditoriums, bathrooms _(periodic toilet checks)*, staff areas, customerfacing areas, and sorting and removing of rubbish as required
  • You will be expected to attend regular staff meetings and shift briefings and keep up to date on staff communications
  • Adhere to all policies and procedures


Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.