Hotel Receptionist
2 weeks ago
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About us:
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Formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock. Full of period features, oak beams, and rich interiors, it's a hidden gem. Its history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire.
Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.
About the role:_
As a Macdonald's Receptionist, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest's expectations.
Often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards.
- Greet all guests and assist them with checkin and checkout.
- Maintain a positive attitude and friendly demeanor.
- Respond to all guest questions and requests.
- Answer and forward phone calls.
- Manage guest bookings and reservations.
- Keep a tidy and orderly workspace.
- Assist with administrative tasks as needed.
- Liaison with interdepartments in making sure high standard of customer care.
- Hardworking and keen to learn new skills
- Ideally have used OPERA or Fourth Hospitality but not essential
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Benefits:_
- Service charge
- Commission on sales
- Uniform provided
- Parking available onsite
- Free meals when on duty
- Discounted stays across the group
- Referral programme
- 25% off food, drink and spa treatments across the group
- 20% discount on golf
- Autoenrolment into our pension scheme
- Access to the Employee Assistance Programme through Hospitality in Action
Job Types:
Full-time, Permanent
Pay:
£24,000.00 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Onsite parking
Schedule:
- Weekend availability
Supplemental pay types:
- Commission pay
- Tips
Ability to commute/relocate:
- Woodstock: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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