Customer Service/sales Administrator
1 week ago
- Comp Salary + Excellent Benefits
- Technical Manufacturer with Global Presence
- Great Career Opportunity
Our client is a global manufacturing company and a market leader that supplies specialist products to environmental, aerospace and marine markets.
Their growth forecast for the future is very impressive and to compliment this we are recruiting for an experienced Sales Administrator / Customer Service Coordinator to join their busy team.
Reporting to the Customer Service Manager, the main objective of this role is to service UK and Export customer enquiries with a view to improving efficiency and serviceKey Responsibilities:
- To service UK and Export Customers
- To manage enquiries relating to prices, stock availability, samples ,shipping, and delivery
- To develop sufficient technical knowledge to assist the Customer
- To raise Quotations and interpret customer orders into the system
- Handle Customer stock checks
- To pay attention to the customers' complex/specific requirements
- Maintain database figures and generate reports
- Continually monitor all outstanding orders and in conjunction with the Customer Service Manager,maintainconstantpressureontheinternalorganisationtoensureoptimumserviceto our customers
- Support external sales team, Agents and Distributors and keep them informed
- Monitor credit control issues and chase customers for payment when required
- Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained
- Work closely and communicate well with all internal departments
- To contribute and share ideas to continuously improve current processes
Skills & Experience
- Strong back ground in Customer Service
- Excellent communication with customers overseas, as well as in the UK
- Excellent telephone manner
- Approachable and good interpersonal skills
- Problem solving and finding solutions.
- Attention to detail, ability to work calmly under pressure and using your own initiative
- Excellent computer skills: Outlook, word, excel, and powerpoint
- A flexible and adaptable team member
To apply, in confidence, please send your CV to Chris Chambury at The Recruitment Fix.
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
Work Location:
In person
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