Assistant Property Manager

2 weeks ago


Reading, Reading, United Kingdom Savills Full time

Purpose of the RolenTo provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley – The Cavalry has a total of 220 apartments across the two schemes.nTo be the first point of contact from enquiry stage, viewing the property through to resident move in.nTo ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.

nKey ResponsibilitiesnEnsuring communal areas and available apartments are well presented and appealing to prospective tenants at all timenCoach, train, develop and engage site team membersnReporting building issues to the relevant member of the teamnClear communication of important information, ensuring appropriate channels are usednResponding to rental enquiries, booking in and conducting viewings and agreeing offersnCompleting all applicant vetting in line with Savills proceduresnProcessing offers and completing all tenancy documentationnProvide first class customer service to residentsnOrganising and running tenant services via third parties and in housenEnsuring up to date resident communication via various channels including social medianCreating a community feel through communication, events and innovationsnTo act as first point of call next to the RSM for residents to report maintenance issues or other requestsnCo-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attainednCarrying out regular inspections of communal areas and apartmentsnOrganising minor works between tenancies to maintain first class presentation of apartmentsnCompleting check in and check out reports; determining deposit returnsnTo support the RSM to ensure H&S statutory requirements are meet across the developmentnIn addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to timenSkills, Knowledge and ExperiencenStrong customer service ethic / backgroundnPositive, can do attitudenCommon sense approachnAbility to think on their feet and make considered decisionsnOutgoing, warm and friendly personalitynOrganised, meticulous, tenaciousnExcellent written and spoken etiquettenIT literate and Social media savvynStrong financial management skillsnWorking Hours - 40 Hours per week – 5 days over 7nSalary - £32,000+ up to 10% discretionary bonus

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