Business Analyst

1 week ago


Nottingham, Nottingham, United Kingdom MHR Full time

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we.

We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.

Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry.

We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical.

Looking for the place where you can belong? Join MHR and help us shape the world of work.

The Business Analyst for Service Design will play a key role in gathering and analysing business requirements, mapping processes, and ensuring the successful implementation of services that align with organisational goals.

They are responsible for delivering the outputs of the service vision; ensuring new services are effectively brought to market; and ensuring service design continues to develop services which are competitive and deliver real and compelling value to our customers.


Duties and responsibilities:
Work closely with stakeholders to gather and understand business requirements for the services being designed.
Analyse and document functional and non-functional requirements to ensure a comprehensive understanding of business needs.

Create process maps and flowcharts to visualize current and future state processes, helping to identify areas for improvement and optimisation in service delivery.

Facilitate communication between various stakeholders, including business leaders, end-users, ensuring a common understanding of service design objectives and requirements.

Analyse relevant data to identify patterns, trends, and insights that can inform service design decisions.
Identify potential risks and challenges associated with service design, and work on mitigating strategies to address these risks.

Prepare comprehensive documentation, including business requirements documents, use cases, and functional specifications, to guide the development and implementation of services.

Define and track relevant metrics and KPIs to measure the success and effectiveness of the implemented services.
Monitor service performance and gather feedback to identify opportunities for continuous improvement in service design and delivery.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
~ Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
~24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
~ Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
~ Monthly employee recognition program and departmental awards
~ Referral bonus scheme of up to £2,000
~ Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
~ On-site subsidised restaurants offering a variety of fresh meals daily
~ Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

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