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Operations Co-ordinator

3 months ago

Watford, Hertfordshire, United Kingdom Elco Building Services Ltd Full time

Full job description
Elco Building Services Ltd is a well-established family run company carrying out mechanical and electrical, service, maintenance, installation, and repair for various commercial, corporate, and residential properties in and around London and the Southeast

About the Operations Coordinator Role:

An Operations Coordinator plays a vital role in coordinating pre-planned maintenance, emergency, and reactive works on a daily basis. Strong communication with clients, colleagues, specialist sub-contractors and field engineers is crucial, both verbally and remotely.

Key Responsibilities of the Operations Coordinator:

  • Organise and manage pre-planned maintenance, emergency, and reactive works, prioritising tasks and optimising resources for ensuring efficient diary planning and schedules.
  • Process job requests from clients and communicate them to engineers verbally and using our inhouse systems.
  • Create work schedules and assign engineers based on their abilities and locations.
  • Assist in resolving day to day issues that may arise during operations.
  • Complete Risk Assessments and Method Statements (RAMS) and adjust them as needed, forwarding them to clients for approval.


Manage the procurement of materials and suppliers associated with the defined range of services, negotiating service levels, cost, and response times.


  • Authorize subcontractor invoices, ensuring they match purchase orders and agreedupon changes.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Proficiency in using computerized maintenance management systems (CMMS) and other facility management software.

  • Provide quotations for unfinished or follow up work.
  • Collect all necessary information and documentation for jobs, calculate service charges, and generate customer invoices.
  • Act as the initial point of contact for internal and external inquiries.
  • Liaise with customers, staff, subcontractors, and professional bodies to ensure timely and satisfactory job completion.
  • Order, hire, and return necessary plant equipment, and materials, updating job records with complete details.
  • Offer cover for other operational duties when needed.
  • Perform any other reasonable tasks within your capabilities.

Who Are You?
We are seeking an individual who can effectively support the operations team in day to day diary management for planned work

Ideally, you have:

  • Previous experience in creating Risk Assessments and Method Statements (RAMS).
  • Strong interpersonal skills to build and maintain work relationships.
  • At least 2 years of experience in administration or a similar coordinator role.
  • Excellent organizational and communication abilities.
  • A good understanding with computer literacy.

Benefits:

  • Company pension contributions
  • Increased holiday entitlement after 5 years of service
  • Development and progression opportunities
  • Company EAP
  • Free parking+


To make sure we have the best people in the right roles, championing quality, diversity and fairness is a top priority, and at IVDC we're committed to creating a diverse, inclusive, and accessible workplace.


To apply, please submit your CV and a brief cover letter outlining your relevant experience and why you're interested in joining our team.


Job Types:
Full-time, Permanent

Salary:
Up to £35,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime

Work Location:
In person

Salary:
Up to £32,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Loyalty bonus

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 2 years (preferred)
  • Administrative experience: 2 years (required)

Language:

  • English (required)

Work Location:
In person

Reference ID:
Office coordinator