Team Leader

2 weeks ago

Birmingham, Birmingham, United Kingdom BBC Full time
Job Introduction

  • Responsible for managing and building a highperforming team
  • The role manages team performance, ensures accountabilities are clear and implements performance improvement initiatives
  • The role ensures that skills are available to deliver good service for their area of accountability
Main Responsibilities

  • To provide requests/query resolution service to workforce, at all levels, following clearly defined processes, in line with defined Service Level Agreements (SLAs)
  • To problem solve complex/escalated queries and issues where requested, offering resolution
  • To understand and gain insight into customer requirements through exploring issues, reviewing data and seeking feedback
  • To support the timely and efficient delivery of planned 'oneoff' and ongoing people programmes and projects
  • Able to use and maintain systems in line with data protection principles
  • To produce analysis and recommendations through data from relevant systems in order to answer queries; combining data with personal experience to develop insight
  • To interpret complex data sets (including themes emerging from HR transaction services) to make recommendations on future improvements
  • To develop business cases for HR solutions with appropriate costings
  • To provide answers assuredly based on data and understanding of policy and process
  • To contribute to a culture of service excellence and support continuous improvement by bringing insights into the organisation to identify opportunities, risks and priorities
  • To understand significant issues currently affecting the organisation, including external factors (e.g., legal, financial, market factors)
  • To work, where required, to support projects; working as part of a team across the Shared Service centre and HR organisation
Essential

  • Uptodate best practice and thought leadership in HR/specialist area
  • Managing and building a highperforming team
  • Holds the Certificate in HR Practice Level 3. equivalent qualification or Associate member of the CIPD
  • Relevant law for own role (or where to access legal information if required)
  • Analyses information rapidly and is able to make informed judgments and provide advice on the best option to progress in line with established process
  • Uses standard procedures and common sense to solve problems and coaches others in the standard processes within specialism; applies own judgement and criteria to adapt previous recommendations
  • Is motivated to achieve the right result despite complex internal/external circumstances
  • Is highly credible and builds relationships with key stakeholders
  • Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
  • Selfassured in the use of data and data analytical skills
  • Is able to assuredly challenge the organisation and/or seek support from HR leaders to address wider issues
  • Considers issues or opportunities from a number of angles, based on experience, intuition and knowledge. Understands how to handle, resolve and escalate enquiries; passes on information promptly
  • Understands how to work in a team to deliver effective services
  • A flexible, willing and pragmatic approach to supporting the wider operational environment
  • Excellent interpersonal and communication skills, both written and verbal; selfassured in dealing with the full range of business users, via multiple communication channels
Desirable

  • IT skills
  • Prior experience of working with systems (such as SAP)
  • Prior experience of working in a shared service centre environment/centralised HR team
About the BBC
We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below.

Diversity matters at the BBC.

We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.


We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles.

The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

To find out more about Diversity and Inclusion at the BBC, please click here

Package Description

Band:
C

Contract type:
FTC 12 months

Location:
Birmingham

-
_Excellent career progression _- the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
-
_Unrivalled training and development opportunities_ - our in-house Academy hosts a wide range of internal and external courses and certification.

-
_Benefits_:

  • We offer a competitive salary package, a flexible 35hour working week for worklife balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined p

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