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RMC Operations Support

3 months ago

Hull, Kingston upon Hull, United Kingdom Healthshare Group Full time

Job summary

Healthshare is a successful provider of clinical and diagnostic services to the NHS and private sectors, acrossvarious locations throughout the country.The role of the RMC Operations Support is to workclosely with the RMC Management Team,particularly with regards to staff management processes in line with Policy andcurrent legislation.

Weare looking to recruit a full time RMC Operations Support (40 hrs per week),although part time applications will be considered. The role will be office based within the HullRMC. Our current opening hours are 7am 7pm Monday to Friday and 8am 1pm on a Saturday (rota based).

Weare seeking a highly motivated and enthusiastic RMC Operations Support, ideallywith previous experience of managing staff in line with HR policies andprocedure to support the RMC management team.

Thisis a challenging and exciting role and to succeed the successful candidate musthave excellent communication skills and a flexible, proactive approach to theirwork.

Main duties of the job

To manage all recruitment aspects for all Patient Care Advisor and Supervisor posts withinthe Referral Management Centre (RMC), such as advertising, shortlisting, interviewing,HR forms and onboarding. Participate and manage all probationary reviews of staff, at 4- and 8-week points, extensions, or failings. Identifying training requirements for employees and liaising withexternal platforms if required. Coordinatingthe appraisals for all employees within the RMC Supportingformal and informal processes for absence management within the RMC. Direct support to management as requested

About us

We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.

Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.

We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.

We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.

We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.

Benefits:

25 days annual leave (plus Bank Holidays) Buying/selling annual leave Benenden Health Blue Light Card Refer a Friend Scheme CPDopportunities Wage stream Cycle to work scheme Smart tech EV Car Scheme Reward Gateway Company Pension Scheme Life Assurance Job description

Job responsibilities

The RMCOperations Support will be expected to carry out the listed duties &responsibilitiesbelow; however,these are ever evolving considering the changing needs of the organisation and are innoorder or priority:

S pe ci f i c Duties & Responsibilities

Mai n responsibilities - General Support and guidance

To manage all recruitment aspects for all PCA and Supervisor posts withinthe Referral Management Centre (RMC), such as advertising, shortlisting, interviewing,HR forms and onboarding. Participate and manage all probationary reviews of staff, at 4- and 8-week points, extensions, or failings. Identifying training requirements for employees and liaising withexternal platforms if required. Responsible for the administration of allaspects ofannual leave requests and monitoring leave outstanding. Liaisingwith internal departments to ensure payroll, HR processes and governanceguidelines are adhered to in line with cooperate deadlines. Usingthe access system and portals to update allleave/probations/sickness/appraisals. Supportingin all formal and informal processes for absence management within the RMC Leadingon all wellbeing meetings for staff ensuring any ongoing or new requirementsare met and managed. Coordinatingthe appraisals for all employees within the RMC. Leadon all inductions and training needs of employees. Liaisewith RMC Diagnostic / Clinical managers on re-training needs identified. Monitoringkey recruitment requirements and needs Supporting the RMC managers withvarious capability investigations, including grievance and disciplinaries ifrequired. The first point of contact forIncident or complaints and ensure any lessons learnt are disseminated. Direct support to the RMCManagers with duties as are required to support the operational functions ofthe RMC Person Specification

Qualifications

Essential

Good general standard of education to GCSE level or equivalent inc. Maths and English Relevant NVQ Level 2 or equivalent

Desirable

European Computer Driving License

Personal qualities and attributes

Essential

Ability to work autonomously managing own workload with access to management support Maintain a high level of professionalism Ability to work under pressure Proactive, flexible, forward-thinking, quick problem solving attitude

Experience

Essential

Previous knowledge and experience of working in a busy office / knowledge of administration / office procedures High level understanding the importance and impact of confidentiality Understanding of equality & diversity and how to demonstrate in working practices Good working knowledge of Microsoft Office including Word, Outlook and Excel Able to demonstrate experience of working to Standard Operating Practices and deadlines.

Desirable

Previous experience in a health care environment Awareness of Health and Safety in the workplace Experience of using NHS IT systems, including Systm1, Soliton, ERS, EMIS Staff supervision / line management responsibilities Complaint / incident management

Skills & Attributes

Essential

Good communication skills both verbal and written Excellent organisational skills inc. time management Ability to prioritise workload and multi-task Demonstrable understanding of the importance of accuracy and attention to detail Ability to work on own initiative and self-motivate Ability to work independently and as part of a team Accurate data entry skills Demonstrates ability to be tactful and diplomatic / interacting at all levels Ability to concentrate when being frequently interrupted

Desirable

Basic understanding of anxiety and fears of patients about to undergo procedures.