Warranty Specialist, Northamptonshire

2 weeks ago

Northampton, Northamptonshire, United Kingdom Wickes Full time
Job Title: Warranty SpecialistSalary: Competitive + Bonus + Benefits Job Type: Full Time

We are excited to announce that our Customer Service Operations team is expanding We are currently recruiting 4 Customer Warranty Coordinators to join our brand new team based in our Northampton office.

As a Customer Warranty Coordinator, you will be responsible for owning, managing and resolving multiple customer kitchen and bathroom warranty cases. This is a fantastic opportunity to be a part of a growing team and develop your skills in a dynamic and supportive environment.

If you have a passion for customer service and enjoy problem-solving, we encourage you to apply for this role. We are looking for individuals who have really good attention to detail and have excellent communication skills.

Don\'t miss out on this exciting opportunity to take your career to the next level. Apply now and join our team of dedicated professionals

Please note this is a full time position based on site.

Key Accountabilities:

Timely management of warranty claims by telephone and email in line with agreed ways of working and customer preference to ensure all relevant information is obtained from the customer and the customer is provided with clear updates of action being taken to resolve the claim. Conduct thorough investigations to meet agreed quality standards ensuring all relevant systems checked for key information and stakeholders proactively contacted to discuss the customer concerns, with a view to agreeing appropriate steps to facilitate a fix and resolution of the issue. Through liaison with key stakeholders and correct use of process, determine and agree a plan of work and actions required to solve the issues raised by the customer and bring the case to a satisfactory conclusion. Fully understand Wickes workmanship guarantees, product warranties and work within compensation framework to provide consistent resolution for customers, preventing unnecessary escalations and additional costs Demonstrate knowledge and understanding of Wickes processes, Consumer Legislation and Statutory Rights and apply to the management of complaints to protect the business and the customer Facilitate difficult conversations with customers in respect of their compensation aspirations to reach a fair and reasonable decision that concludes their complaint and avoids further escalation. Evaluate all work to be completed relating to warranty claim and arrange remedial installers through the company\'s corrective action process.

What are we looking for:

You will need a minimum of 1 years experience. Excellent organisational skills Focus and strong attention to detail Ability to work at pace Excellent customer service skills Solid administration experience Have good influencing skills You will have good computer skills including Google Docs

In addition, you will:

● Be a fantastic communicator

● Be a self starter

● Be methodical

● Be friendly and approachable

● Be respectful

● Be tenacious

● Be comfortable using your judgement

What can we offer you?

Whatever role you come to Wickes for, we're here to help you get what you want from it.

As part of a unique team, we'll support you to make the most of your talents and provide a space for you to be valued, rewarded and supported.

We'll also equip you with a benefits package that includes

Competitive bonus Save-as-you-earn scheme Contributory pension scheme Colleague discount Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

At Wickes, you get the opportunity to work in a company that truly cares about you. Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

We support you by creating an environment that works for you, with a purpose that inspires you. The flexibility to make life work for you, and a career that doesn't put your life on hold. Where you can be yourself, do your best work, and be the difference we make.

Vacancy Reference #

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.

  • Warranty Specialist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Wickes Full time

    We are excited to announce that our Customer Service Operations team is expanding We are currently recruiting 4 Customer Warranty Coordinators to join our brand new team based in our Northampton office. As a Customer Warranty Coordinator, you will be responsible for owning, managing and resolving multiple customer kitchen and bathroom warranty cases. This...

  • Place Investment Specialist

    1 month ago

    Northampton, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    This is an exciting time to join our Inward Investment & Business Growth team We're a relatively new local authority, created in April 2021. We're at the beginning of our journey of shaping what the Economic Growth & Inward Investment service looks like at West Northants Council, so there are plenty of opportunities to develop processes, and shape our...

  • Place Investment Specialist

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    This is an exciting time to join our Inward Investment & Business Growth team We're a relatively new local authority, created in April 2021. We're at the beginning of our journey of shaping what the Economic Growth & Inward Investment service looks like at West Northants Council, so there are plenty of opportunities to develop processes, and shape our...

  • Specialist Occupational Therapist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

    We are looking for a Specialist Occupational Therapist with a passion for high quality care to work within Northamptonshire Foundation NHS Trusts Intermediate Care Team (ICT). The post holder is expected to provide skilled Occupational Therapy assessment of patients with diverse presentations and complex physical and psychological conditions. The Post...

  • Specialist in Oral Surgery

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    We are looking for a Dental Officer to join our Specialist Dental Services in Northampton.You will work as part of a Consultant led Special Care Dental team and an experienced Paediatric Dental team.This role will involve delivery of clinical dental care for patients who are unable to access General Dental Services or Hospital Dental Services.The Special...

  • Children's Domestic Abuse Specialist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Domestic Abuse Service Full time

    Children's Domestic Abuse Specialist (CDAS) - part time 25 hoursInitially fixed term contract until March 31st 2024Based West Northamptonshire. £17,174.39 per annumWe are looking to recruit a Children's Domestic Abuse Specialist to deliver a comprehensive support service to vulnerable adults and children to be based in a designated locality, initially on a...

  • Domestic Abuse Health Coordinator

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Domestic Abuse Service Full time

    _Domestic Abuse Health Coordinator_ Exciting opportunity to work on a new project improving the response to domestic abuse across Health in Northamptonshire_We know that domestic abuse has a massive impact on the health and wellbeing of victim survivors. We also know that there are vast opportunities across the healthcare system for professionals to identify...

  • Forensic/Counsellor/Clinical Psychologist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

    Job Title: Forensic/Counsellor/Clinical Psychologist at Northamptonshire Phoenix Intensive Intervention Risk Management Service (Phoenix - IIRMS)About the Company: NHFT is an integrated primary care and mental health Trust, providing physical, mental health, and specialty services both in hospital settings and out in the community.The role of the...

  • Advanced Specialist Physiotherapist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

    Job summary We have a full-time position available within our Physio team in the Community Rapid Response, Intermediate Care team based in both Kettering & Northamptonshire to support the people across the county of Northamptonshire. Join us as part of our County wide Community Rapid Response & Intermediate Care Team, working to get people out of...

  • Perinatal Mental Health Nurse

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

    Northamptonshire Specialist Perinatal Mental Health Service provides assessment and treatment to women experiencing or at an increased chance of experiencing a moderate to severe mental health condition during pregnancy and up to the child's 1st birthday. The service provides assessment and high quality evidence based interventions to an increasing number...

  • Specialist Practitioner

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

    The Northants Personality Disorder Hub is a countywide specialist service that provides a Dialectical Behaviour Therapy (DBT) programme across the county, and leads on the delivery of Structured Clinical Management (SCM) across general mental health services. The service frequently delivers training to community and inpatient teams in order to enhance the...

  • Principle Speech

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Speech & Language Therapy service at Northamptonshire NHT trust, and lead the Stroke pathway within the county. We provide a Countywide acute and community service within Northants. The Principal role is within the Acute Stroke pathway within the assessment and rehabilitation wards at Northampton General...

  • Consultant Psychiatrist in Learning Disabilities

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

    Job summary NHFT are currently looking to appoint Consultant Psychiatrist for Learning Disability Team. The role will be based at Campbell House, Northampton within the county of Northamptonshire. Main duties of the job The post holder will demonstrate a commitment to clinical excellence and an ability to work as part of a multidisciplinary team. You...

  • Consultant Psychiatrist in Learning Disabilities

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    NHFT are currently looking to appoint Consultant Psychiatrist for Learning Disability Team. The role will be based at Campbell House, Northampton within the county of Northamptonshire. Main duties of the job The post holder will demonstrate a commitment to clinical excellence and an ability to work as part of a multidisciplinary team. You will need to be...

  • Principal Clinical

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    This is an exciting opportunity to participate at a senior level in the delivery of a relatively new clinical service for adults experiencing complex PTSD. The service has been commissioned in Northamptonshire in recognition of an unmet clinical need in local pathways, especially between Talking Therapies and secondary mental health services. The complex...

  • Principal Lawyer(Planning/Highways)

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    Are you ready to take the next step in your career in an organisation where you will be supported to excel professionally? If so, join the Legal Team at West Northamptonshire Council, one of the newest and the fourth largest Unitary Councils in England. We are continuing with the growth of the legal team with the role of Principal Planning & Highways Lawyer...

  • Dietitian

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    We are a diverse service and have an enthusiastic dietetic team which covers the whole of the county. This includes working with the University Hospitals of Northamptonshire (Northampton General Hospital and Kettering General Hospital) where we work in a range of clinical areas and also input into a range of primary care services. We have specialist roles in...

  • Senior Social Worker| MASH Team|Northamptonshire| per

    6 days ago

    Northampton, Northamptonshire, United Kingdom Tripod Partners Full time

    Senior Social Worker needed in Northamptonshire for our MASH Team - paying £36phHybrid working available - 2 days per week in the office.To deliver high quality social work services, at a level appropriate for a professionally qualified post, to young people and families to ensure the welfare of children and young people is safeguarded and they are...

  • Community Forensic Consultant

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    This is one of three Consultant Forensic Psychiatrist posts serving Northamptonshire. The principle duties will be with the Community Forensic Team and Low Secure Unit. The post holder will be responsible for his/her community forensic patients when admitted to the general psychiatric wards and PICU. The post holder will also be expected to take a leadership...

  • Clinical/Counselling Psychologist 7/8A

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

    This post is for a BAND 7-8A PRECEPTORSHIP clinical or counselling psychologist, in the south CMHTs based in Northampton. These teams are multi-disciplinary teams that provide specialist support and intervention to people with a range of mental health difficulties. These permanent posts benefit from a recruitment incentive of 5,000 pro rata for successful...