Telesales Operative

Midland Food Group employs 132 staff and has sales in excess of £50 million.

Many of our staff have been with us since their positions were created, and it is because of their dedication, loyalty, and hard work that we owe our success.

The company is looking for a Tele Sales Operative on a permanent basis for our Willenhall depot reporting to the Telesales Supervisor.

The successful applicant will hold key responsibilities as below:

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  Job brief

As a telesales team member you will be joining a successful and hardworking department assisting customers with placing their orders as well as answering any queries they may have with their accounts.

To ensure Midland Food Group deliver the best customer service we aim to promote our products and services by phone, answering incoming calls and making outgoing sales calls.

As part of our restructuring plans, new IT systems are being introduced to help keep us at the top of our game.

Responsibilities

• Answering incoming customer calls, processing sales orders.
• Making outgoing calls to sell products and services from a scheduled call plan.
• Upsell products to existing customers
• Efficiently update customer information on to sales system.
• Develop essential knowledge of our products
• Meeting relevant KPIs to give consistent performance.
• Dealing with customer queries and complaints in a professional manner.
• Building Relationships with our other departments.

Requirements:

• Punctuality and Reliability
• Be a team player that is willing to think "outside the box"
• Polite telephone manner.
• Ability to multitask and work as part of a team.
• Target driven and be able to complete at least 80 calls per day.
• Good PC skills with ability to learn and understand CRM systems
• Great communication skills, including active listening and paying attention to detail.

Package

• Salary Dependent upon Experience
• Access to company benefits
• Company Pension
• 20 days holiday + bank holidays
• Hours Monday to Friday 8.30 am to 4.30 pm

No Agencies

Job Types:
Full-time, Permanent

Job Types:
Full-time, Permanent

Salary:
£5.28-£10.42 per hour

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Onsite parking

Schedule:

• Monday to Friday

Experience:

• Telesales: 1 year (required)

Customer Service: 1 year (required)
Microsoft Office: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location:
In person

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