Executive Head Housekeeper

6 days ago

London, Greater London, United Kingdom The BoTree - Housekeeping Full time

The BoTree 'one of 2023 hottest openings' (Elite Traveller), is now ready to bring together the team to deliver conscious luxury.


Opening in Summer 2023, our luxury hotel in Marylebone will feature 199 guests rooms which include 29 suites, two remarkable restaurants, unique bars, an exclusive music club, screening room and a wellness centre.


Truth, Love and Compassion will drive our teams' decisions and focus to create an environment where our colleagues, guests, communities and plant can flourish.


  • We have an extremely exciting opportunity for an experienced

Executive Head Housekeeper to join the team as we near the opening of our luxury hotel.

Purpose and Responsibilities


To lead the Housekeeping Team and working with the Housekeeping Service Partner ensure the smooth daily operation and guest appeal of the building whilst adhering to its safety, service standards and achieving cost targets.

Excellence in room and hotel cleanliness, budgetary cost control and ensuring that through the promotion of knowledge, expertise and personality incredible experiences are created for everyone.


Your key responsibilities will be:

  • Developing and implementing operational and departmental standards of performance.
  • Planning, directing and coordinating the delivery of housekeeping activities to ensure the smooth running of the housekeeping department, delegating where appropriate, implementing pre and post shift briefings and ensuring completion of daily checklists.
  • Working with Housekeeping Service Partner to maintain exceptional standards of cleanliness and guest experience throughout the hotel.
  • Review, appraisal, ongoing development of team members.
  • Creating memorable guest experiences for our guests through our beautifully maintained hotel.

What we would like you to bring:

  • Good general level of education: GCSE Grade 3 and above in English and Maths (or equivalent).
  • 2 years' experience as Executive Head Housekeeper in a luxury environment with 199 bedrooms, including 29 suites, and extensive public areas.
  • Demonstrable experience of leading and motivating a housekeeping team.
  • Working with external housekeeping service provider.
  • Exceptional attention to detail.
  • Working with external housekeeping service provider.
  • Current first aid at work qualification.
  • Share our values of: Truth, Love and Compassion.

If you are able to demonstrate the following skills, that would be an advantage:

  • Pre-opening hotel experience.
  • Experience of working with technology platforms e.g. Opera Cloud, Knowcross, Review Pro, Harri, Procure Wizard, Risk Proof
  • Passion for environmental, sustainability, charity, community or volunteering activities.

What we offer:

Reporting to the Director of Operations, the role is full-time, 40-hours per week. Working to a flexible rota with a 30-minute break included.

Health and Wellbeing:

  • Cycle to work scheme.
  • Use of gym at sister property, Middle Eight.
  • Dedicated employee assistance programme through Health Assured.
  • Wagestream financial wellbeing: stream up to 40% pay as its earned and set automatic savings to support your financial security.

Celebration:

  • Complimentary overnight stay at one of the hotels to celebrate your work anniversary.
  • Birthday bonanza holiday: an extra days' holiday on your birthday.
  • Recommend a friend bonus: upto £750 when you recommend a friend to work at one of our properties.
  • Paid volunteering: 2days paid volunteering with our local community charity partnerships.

Discounts:

  • Discounted hotel rooms through Preferred Hotels.

The Standard Gear:

  • 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
  • Meals included whilst on duty.
  • A competitive salary, commensurate with the experience of the role.
  • Workplace pension scheme.
(* terms and conditions apply).

Social Responsibility
Shiva Hotels strives towards running its business in a socially responsible way.

We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.


Eligibility to Work


In line with the requirements of the Immigration, Asylum and Nationality Act 2006, we require you to provide documented evidence of your eligibility to live and work in the UK.


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