Helpline Advisor

2 weeks ago

Haywards Heath, West Sussex, United Kingdom Citizens Advice Full time

Position:
Helpline Advisor

Location:

West Sussex - can choose from one of our offices Crawley/Shoreham/Worthing/Horsham/Haywards Heath. Hybrid and home working is available

Closing date: 01 April 2024

Role details:

Job title:
Helpline Advisor

Location:

West Sussex - can choose from one of our offices Crawley/Shoreham/Worthing/Horsham/Haywards Heath. Hybrid and home working is available

Salary:

c£23,000

Salary pro rata:
Yes

London allowance:
No

Hours per week:
37

Type of contract:
Permanent

01/04/2024

Interview date:
05/04/2024

About the Role

The impact of cost of living is affecting many people who are turning to foodbanks for help.

Our Helpline Advisors are there to provide advice and options whilst making sure they get the urgent help they need.


Advisors explore the reason behind the problem, research local support, check if there is any income they are missing out and arrange foodbank support.

Advice is written up on our case management system and feed into local and national social policy work.

About you

You will need excellent IT and communication skills, attention to detail and able to research online resources.

You will work well in a team but also independently, working to targets whilst giving an excellent customer service experience for our users.

Whilst previous experience of working on a helpline will be helpful, training will be provided for the right person.


All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

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