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Account Coordinator

3 months ago

Coalville, Leicestershire, United Kingdom Graphic Packaging International Full time
Job description


Graphic Packaging International is a Global FMCG manufacturer with 41 Converting sites across Europe, serving three business areas: Beverage, Convenience and Consumer Products and is the Carton Industry Leaders in Packaging Design and Innovation.


JOB PURPOSE
The Account coordinator will deliver a first class service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times.

SPECIFIC RESPONSIBILITIES

  • Ensure that procedures within the department are followed.
  • Prepare orders/works instruction tickets to enable most efficient and economical utilisation of materials and machinery.
  • Manage Orders for Trial, new and repeat profiles, reviewing the cap loading prior to loading orders.
  • Ensure all orders are released in time to meet customer due dates.
  • Manage artwork and repro requests
  • Communicate with customers
  • Check all information prior to release of job bag to production departments
  • Liaise with internal departments
  • Raise internal requisitions for the ordering of production tooling to meet production deadlines
  • Raise outwork requisitions to meet production due date
  • Ensuring final invoice prices are correct on all orders
  • Review customer specifications and artwork to ensure all requirements are feasible and understood by departments
  • Collating origination, trial and storage costs
  • Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers' demands.
  • Produce weekly stock reports; arrange invoice and disposal of aged stock.
  • Ensure prompt and accurate filing and archiving of all customer orders ad correspondence.
  • Create order acknowledgements and production schedules for new orders
  • Manage intercompany transfer work
  • Managing Board levels
  • Ensuring costs are charged back to customers origin
  • To ensure and maintain the departments targets and KPI's are achieved.
  • Maintain a professional manner at all times.
  • Provide information in a concise and timely manner, to both customers and senior account coordinator.
  • Work closely with the external accounts manager to meet customer needs and expectations.
  • Process new enquiries and NPD briefs. Track prices and samples to adhere to customer deadlines.
  • Review cap loading and advise customers of current lead times and advise of any issues regarding due dates


 Vendor Management
  • Manage customer stock levels through VMI and forecasting
  • Liaise with retail team regarding retailer launches
  • Submit repro charges to customer to gain PO/advise of invoicing
  • Submit & gain approval on artworks
  • Manage customer board reserve levels in conjunction with the external representative.
  • Coordinate customer press passes
  • Recommend potential improvements to Customer Services Manager
  • Regular contact with Customers and visits as required
  • Communicate with internal departments to ensure customer requests are met
  • Strive to exceed customer expectations
  • Grow product knowledge both through regular product training and from working alongside the Customer Service Manager

Required Education, Skills and Qualifications

  • Excellent customer facing skills
  • First class telephone manner and communication skills both written and verbal.
  • Highly organised
  • An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
  • Ability to work under pressure to deliver a high standard of service
  • Ability to manage a small team
  • Able to multi task
  • Essential
  • Self-Motivated and the ability to motivate others
  • Process relevant information quickly and easily
  • Attention to detail and take pride in your work
  • Excellent organisational and time management skills, with the ability to prioritise
  • Able to work in a fast paced environment
  • FMCG preferred
  • Strong commercial awareness and business acumen
  • Organizing, Planning, and Prioritising Workload to achieve targeted KPI's
  • Ability to identify opportunities for process improvements
  • First class communication & administration skills

Hours of work -

Benefits
We believe our people are our biggest asset, when you join Graphic Packaging, from Day 1 you will have access to a comprehensive benefits package including:

  • Holidays
  • 5 Weeks + Bank Holidays
  • Pension
  • Life Insurance
  • Retail discounts saving £££'s at high street stores, online and in supermarkets
  • We also pride ourselves on offering internal and external training and development opportunities

No agencies please

Salary:
£29,581.00 per year

Benefits:

  • Company pension
  • Life insurance
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Work Location:
In person