Head of Customer Communications

1 week ago


Bristol, Bristol, United Kingdom South West Water Full time
At

South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.


We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.


Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.


So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.


Are you looking for a leadership role where you can inspire your teams to create meaningful communication that impacts and inspires communities?

Do you want to inspire a team of high-achieving creative talent to make positive changes, with sustainable impact on our environment?
We currently have a new opportunity available for a

Head of Customer Communication and Engagement to join our Customer Communications team based in either

Bristol or Exeter. Joining us on a full-time, permanent basis you will receive a competitive annual salary of

up to £90,000 plus excellent benefits.

About the role:


This newly defined, strategic role is pivotal in delivering meaningful, engaging and innovative customer engagement and communications across our brands.

In this leadership role, you will inspire and motivate the team to drive customer communications and marketing to our customers across the business.


What you'll be doing:

  • Creating a consistent narrative and visual identity to help improve customer perception
  • Promoting our value through multimedia campaigns which resonate with our customers
  • Identifying key areas where marketing and engagement can improve perception and performance;
  • Influencing stakeholders across the business to deliver meaningful, clear and engaging communications
  • Ensuring communications and messaging are clear, consistent and improved customer perception and reputation across all channels
  • Delivering and maintaining a best in industry, customer centric web experience
  • Measuring, monitoring and reporting on benefits and value added by customer marketing and communications
  • Showcasing what we do through our customer journeys and communication campaigns
  • Driving clear, accessible and simple customer literature and messaging across all channels
  • Supporting the development and delivery of behavioural change campaigns
  • Managing the Customer Communications budget.

What we are looking for:

What's in it for you:

Closing Date:
Friday 17 February 2023


Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

  • Trusted
  • We do the right thing for our customers and stakeholders.


Collaborative
  • We forge strong relationships working together to make a positive impact.


Responsible
  • We keep our promises to our customers, communities, and each other.


Progressive
  • We are always looking for new ways to improve and make life better.

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