Grievance Assessor

Job Title:
Grievance Assessor

Salary:
The starting salary is £45,073, which includes allowances totalling £2,841.

The salary is broken down as £42,232 basic salary, which will increase annually until you reach the top of the scale £50,385 Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.

Location:
Kilburn Police Station with blended working available

Job Summary

The Grievance Management Team
The HR Grievance Management Team own the overall policy framework, standard operating procedure and toolkits for managing grievances. Provide support to the business and facilitate the resolution of grievances. This includes liaising with complainants and stakeholders and providing a telephone advice line. Provide second tier support to local assessors on report writing and the technical aspect of grievance investigation. Allocate cases to volunteers (locally based and trained assessors) and high risk cases to GMT internal or external assessors. Quality assurance of all grievance cases before they are disclosed. Reporting and tracking of the implementation of recommendations and liaise with local SLTs to agree timescale for implementation. Manage the administration and maintain an accurate record on the case management system. Provide accurate information and management information to stakeholders. Liaise with the DPS Discrimination Investigation Unit to manage cases where there are potential conduct issues. Liaise with trainers to provide ongoing training and refresher training to grievance assessors. Ensure list of local SPoCs is current and liaise with them to ensure that cases are dealt with locally. Provide mediation services, maintaining the cadre of internal mediators and providing refresher training.

Grievance Assessor

The role of a grievance assessor is to examine the circumstances of the grievance and to liaise with the aggrieved and all relevant parties with a view to achieving resolution.

Ultimately it is the role of the Assessor to report on the outcome of their assessment within the timescales in the standard operating procedure.

Where this is not possible to document the reasons why and to communicate these to the Aggrieved and all relevant parties.

Assessors will need to undertake research to establish statutory position, organisational policy, procedure, guidelines and practice.

Where potential misconduct has been identified, the Assessor will need to ensure the appropriate action is taken to compliance with the procedures.

On occasion's Grievance Assessors need to liaise with appropriate senior managers where issues of concern relate to local procedures or corporate policies.

It is expected that Grievances Assessors will contribute to the identification of organisational learning - i.e. to proactively identify issues and remove the risk of similar issues arising from new cases.

Key Responsibilities

• Upon appointment, to examine the circumstances of the grievance. To liaise with the aggrieved individual to discuss an action plan to consider the concern(s). To liaise with all relevant parties including the Subject of the concern(s) raised with a view to achieving resolution. At the completion of their work to produce a written report highlighting the action(s) taken regarding the concern(s) raised. To communicate the outcome of their work to the aggrieved and to all other relevant parties. To ensure updated records of the case are kept on the case management system; Centurion as required.
• To ensure compliance with corporate timescales for resolving issues of concern.

  Where this is not possible to document the reasons why and to communicate these to the Aggrieved and all relevant parties.

• To undertake research to establish statutory position, organisational policy, procedure, guidelines and practice. This may include liaison with external bodies e.g. experts in the field.
• Where potential misconduct has been identified: Ensure the appropriate action is taken to compliance with the procedures.
• To liaise with appropriate senior managers where issues of concern relate to local procedures or corporate policies.
• Contribute to the identification of organisational learning i.e. to proactively identify issues and remove the risk of similar issues arising from new cases.
• Contribute to outreach work provided to the business.
• Perform role as grievance account manager for the appointed area of business.
• Participate in the quality assurance process by peer review of other assessor's cases.
• Perform the role as Grievance Management Team coordinator on rotational basis.
• Ad hoc project work as required.

How to apply
Essential For The Role, e.g. qualifications, licenses, languages, training

Skills and Knowledge

• Legislation: particularly employment law, equalities legislation, and demonstrate proven management of related issues.
• Excellent analytical skill to be able to research, analyse and evaluate complex informa

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