Senior eCommerce Executive

1 week ago

Brighton, Brighton and Hove, United Kingdom Wild Nutrition Full time

This an exciting opportunity to learn first hand how to manage and scale a direct to consumer brand, identify opportunities for growth and implement them. Working closely with our Digital Product Manager, you will look after the day-to-day trading and content management of our website. The Senior eCommerce Executive will play a key role in ensuring our site is well maintained, products are well merchandised, always following digital best practices. Working in tandem with cross-functional teams such as Growth, Brand & Marketing, Customer Care & Nutrition you will utilise your knowledge in eCommerce to make data-driven decisions to support improvements to the website customer journey.

What you'll be doing:

  • Day-to-day management of the website using shopify, partnering with the wider DTC and Marketing teams to monitor and update products, content, search and merchandising, as well as troubleshooting bugs.
  • Work with eCom team and Brand Manager to create and maintain a data-driven trading and campaign calendar, ensuring consistency across all marketing channels.
  • Coordinates trading activity, and assists with promotional activity and price changes.
  • Utilise data and analytics to identify trends and insights, to enhance performance (CVR and items per order) and report on effectiveness by tracking core metrics - product, category & website level data (sales funnel, quiz and consults performance etc)
  • New and existing product set-up and launches, including content & image asset management and metadata attribution.
  • Utilising data and insights, support with creation and rollout of brand & marketing campaigns and content on the website.
  • Support the Digital Product Manager with the rollout of the eCommerce Product & Optimisation roadmap.
  • Support the delivery of a world-class customer experience by collaborating with the Customer Care team to resolve website queries and ensure a timely resolution.
  • Work closely with the Growth team to create and execute SEO strategy to increase brand and product organic search volumes.
  • Understand the ecosystem in which we operate and proactively share opportunities and challenges (e.g. competitor, industry and marketing landscape).
  • Provide day-to-day administration support where required.

Requirements

  • Experience working in eCommerce in a fast-paced digital environment.
  • An understanding of commercial drivers and an ability to utilise data to make informed decisions to drive performance.
  • Experience with the Shopify ecosystem.
  • Data-driven mindset and strong with content management and website merchandising.
  • Excellent communication and organisational skills, along with a customer-first approach.
  • Ability to work independently and as part of a team.
  • Proactive and problem-solving attitude, with the ability to ideate and execute.
  • Results-oriented with the desire to learn and grow.
  • Be able to provide analysis to track KPI performance, and identify new opportunities.
  • An understanding of SEO best practices and implementation
  • Proficient in Google Suite ( GA4, Search Console) and Hotjar/ heatmapping.

Benefits

  • We operate a hybrid-working policy offering flexible hours and a mix of office/remote working from Lewes.
  • Flexible Summer Fridays
  • Generous pension plan
  • Private health insurance with mental health cover
  • Employee Assistance Programme - including counselling services
  • Time given every year to volunteer with a local charity of your choice
  • Generous leave package with additional LOS days based on time with the company
  • 50% team discount on all Wild Nutrition supplements
  • Free Nutritionist consultation
  • Be part of a passionate, friendly and transparent culture

Please note we do operate a dog friendly office, only with the friendliest dogs. But please note any allergies or issues in the interview stage so arrangements can be made.

About us:

"The supplement industry just wasn't where it needed to be, I knew it could and should be better." In 2010, women's nutritional health expert Henrietta Norton BSc Dip NT took the leap, resigning her role formulating for healthcare giants in favour of a natural path. With 17 years' experience running women's health clinics - and her own experience of overcoming Endometriosis, chronicled in her bestselling book - Henrietta has since devoted her professional life to Food-Grown formulations. Today, she and husband Charlie Norton, co-founders of Wild Nutrition, are disrupting the £300bn supplement industry with their global Food-Grown movement.

As a brand we have been awarded one of the UK's Best Workplaces for Women 2022 and UK's Best Workplaces for Wellbeing 2023 alongside being recognised as a Coolbrand. It is not just our brand that is highly respected, but our products too, with award winning supplements changing the life of 10,000s women every month.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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