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Sales Order/customer Service Advisor

3 months ago

Chesterfield, Derbyshire, United Kingdom Brett Martin Full time
1.
Job Purpose
Responsible for all aspects of order processing & customer services. Dealing with customers and answering telephone calls.

2.


Duties and Responsibilities -* **Customers / Sales*- Experience working within a busy office environment in a customer service role is not essential but advantageous.

Must be able to work well in both an individual & with a wider team setting.

  • A good communicator & able to effectively deal with customers at all levels, both internally & externally in both verbal and written formats.
  • Be able to provide a high level of customer service to our customers.
  • The ability to manage your own workload within a busy & often demanding environment.
  • To deal accurately and efficiently with all types of customer enquiries, keeping all key stakeholders fully informed throughout the process
  • Fully investigating any issues & reporting.
  • The ability to make commercial decisions where needed.


 IT literate
  • Knowledge or experience of Microsoft D365 is an advantage but not essential as training will be given.
  • To be flexible & have an adaptable approach to the role and have the ability to assist wider team where necessary.
  • Full training will be provided.
3.
Personal Health & Safety Awareness

All employees are required to:

  • Take reasonable care of yourself and others who may be effected by your acts or omissions with regard to Health & Safety.
  • Cooperate with Brett Martin Ltd, in all Health & Safety matters, policies and procedures etc. to enable Brett Martin Ltd to comply with its own Health & Safety duties.
  • Use any machinery, equipment, dangerous substances, transport equipment, means of production or safety device in accordance with Health& Safety training and instruction.
  • Inform Brett Martin Ltd of any work situation which may represent a serious and immediate danger to Health & Safety.
  • Inform Brett Martin Ltd of any short comings in the protection arrangements for Health & Safety.
  • Ensure that all safety equipment is used and maintained in the correct way and any issues reported to the Technical & Quality Manager.
4.
Housekeeping

  • Maintain a high standard of housekeeping within the department.
  • The workplace must be kept neat and tidy at all times and all waste material or product dealt with, as directed, in a prompt manner.
5.
Discipline

  • Ensure that you are aware of and comply with all Company regulations, as contained in the Employee Handbook, Work Instructions and other control documentation.
  • Maintain acceptable standards of behaviour, attendance, timekeeping, etc., as detailed in the Employee Handbook and other control documentation.
6.
Communications

  • Ensure that communications are maintained at the highest possible level, keeping the management team informed of impending situations which could develop into more serious problems.
  • Comply with the Company's Team Briefing process.
7.
General

  • Ensure compliance with the company's Equal Opportunity Policy.
  • Any other duties as may reasonably be required in line with your training and experience.


Please note that this list is not exhaustive and you may be required by your Line Manager to take on additional responsibilities/ad hoc duties as and when required.


Job Types:
Full-time, Permanent

Pay:
From £24,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Life insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Chesterfield, S43 3JP: reliably commute or plan to relocate before starting work (required)

Work Location:
In person