Project Coordinator/admin

1 week ago

London, Greater London, United Kingdom vitruvi Full time

Who we are


Vitruvi Software is growing With hundreds of billions of dollars being spent building fiber networks to support the explosion of broadband demands and connected devices—iOT, 5G, smart cities and smart grid, our addressable market is significant.

We are transforming the telecom (wireless and wireline) telecom industry through our cloud-based construction management platform.

Our target customers have a need (knowingly and some unknowingly) to partner with Vitruvi to manage these complex projects.

By fully integrating the entire construction ecosystem on a modern cloud-based GIS platform, our clients can deploy networks at a lower cost, on a more predictable schedule, and with decreased requirements for working capital.

We truly are "Powering the build-out of a connected world".

About this position
As a member of the Customer Success team, the Project Coordinator/Admin will directly interface with the customer.

Your day will consist of intercepting, triaging, and managing customer support requests through the entire process, and supporting other customer success team members.


About you
You have a passion for customer service, teamwork and collaboration. You love helping people and solving problems.

You have excellent verbal and written communication skills that allow you to work with the customer to understand their problem and be able to communicate that to others within Vitruvi.

You have a solid understanding of project management and can use this to guide our users towards maximizing the value of the tools offered with the platform.


Responsibilities

  • Act as the first point of contact for customer inquiries or issues related to our software
  • Assist customers if solving technical issues
  • Address escalation cases
  • Track and report on issues in our support, product, and development ticket management systems (Zendesk, Jira and Aha)
  • Occasional after hours emergency support
  • Deliver adhoc training and general implementation support to clients on Vitruvi Software
  • Write/edit software help tools/documents
  • Support internal teams within Vitruvi

Job Requirements

Minimum Qualifications:

  • 3 years of hightouch customer service experience, preferably in enterprise software
  • Excellent communication, customer service, and interpersonal relations skills written and verbal
  • Welldeveloped teamwork skills and a collaborative attitude
  • Strong problem solving and problem reduction skills
  • A passion for exploring new software, ability to grasp new concepts and learn quickly
  • Ability to work independently and to meet scheduled tasks within allocated timelines
  • Highly detail oriented with the ability to manage and prioritize work flow
  • Experience in creation and upkeep of customer facing documentation

Preferred Qualifications:

  • Post secondary education in related field
  • Education and/or experience in construction project management is an asset
  • Experience with Jira, Zendesk, or client ticketing platforms
  • Teaching, coaching or training experience

What we offer

  • An opportunity to contribute to a leadingedge company that is disrupting the least digitized industry on the planet with our utility construction management platform.
  • The chance to make an impact on the way our technology is being developed and going to market.
  • A vibrant, dynamic and fastpaced work environment, where you will be able to grow as we grow.
  • Collaborative and inspiring teams.
  • Work in a Values-Based culture that places Trustworthiness and People at the forefront of everything we say & do, built on the philosophy of Servant Leadership.
  • Fun work environment where we celebrate our successes

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