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Employee Relations Advisor

3 months ago

Bedfordshire, United Kingdom Whitbread Full time

People are at the centre of everything we do, be it our customers or team we focus all our energy on ensuring they get the best experience.

Our Employee Relations team are critical in ensuring the our teams get the best possible experience when it come totheir employment with Whitbread.

The Employee Relations Advisor plays a key role in this, supporting the team with BAU case management.

What you'll be doing:

  • Coaching stakeholders, providing advice, recommendations and supporting them with the implementation of commercial solutions
  • Gaining a full understanding and full context of circumstances in order to respond to matters appropriately
  • Proactively follow up on agreed actions and timescales and following up on the outcome of cases
  • Reviewing and assessing cases in order to highlight risks, gaps or need for process improvements
  • Ensuring advice and decisions are applied consistently across the organisation
  • Dealing with all employees professionally and appropriately and diffuse situations where necessary
  • Escalating issues when required
  • Documenting all cases promptly and ensure they're kept up to date
  • Liaising with external providers of ER related services (such as Occupational Health) to deliver relevant and timely services
  • Dealing with all queries relating to Occupational Health, advising when the OH assessment and referral process should be implemented to ensure Managers are able to manage absences appropriately and effectively
  • Supporting Line Managers on any adjustments that need to be make for their employees
  • Ensuring Managers have the relevant templates and reports

What we're looking for:

  • Understanding of ER policies and UK employment law is desirable
  • Good communication and the ability to deal with difficult situations appropriately remaining calm and nonjudgemental
  • Attention to detail
  • Good logical judgement
  • Ability to communicate HR language and policies to stakeholders external to the HR environment and bring those policies to life
  • Experience dealing with workplace issues either as ER Advisor, Line Manager or another position where you may have gained these skills
  • Currently, or interested in studying for your CIPD is desirable